Jeff Gordon Chevrolet Service

I have bought two new cars at this dealership...I have been a Chevy guy for years. I like their service department but only if I go to service our vehicles...when my wife goes she gets hit up for extra good to do services. I don't like that. It's different if I come versus her. Just be careful and do your research. Alot of the services can be performed by the owner or much cheaper at a local garage. Just be careful.
Mar 31st, 2024

I have been coming here awhile to get my car serviced and this was the first time I have been let down. I mentioned to my service advisor Sandy that I had a burning smell coming from the hood of my car and she put it on the machine and told me I had a leak somewhere. I continued to send my car through for servicing/maintenance hoping they would be able to let me know something, but all she could give me was a suggestion for some new tires. My car has now been in another shop for almost two weeks because I have oil leaking from my gasket valve which Jeff Gordon service team failed to find or mention. I have tried to contact someone within the service department to discuss this matter and no one has reached back out to me. They wasted my time and money by continuing to change my oil without further looking into the issue. I will never suggest this company to service anyone elses car and I surely wont be returning with mine. UPDATE: IT HAS NOW BEEN OVER A WEEK SINCE I WAS TOLD THAT THEY (SOMEONE IN MANAGEMENT) WOULD GET IN TOUCH WITH ME AND NO ONE FROM JEFF GORDON HAS CONTACTED ME. THEY ARE SOME LIARS AND HAVE EXTREMELY BAD CUSTOMER SERVICE. IM GLAD I WAS ABLE TO FIND ANOTHER REPUTABLE COMPANY TO SPEND MY MONEY WITH AND FOR THEM TO PROPERLY FIX MY CAR.
Mar 31st, 2024

Mar 26th, 2024

After picking up my vehicle from service, there was a new issue with the car that was not present before the repair. After trying to charge me again for the diagnostic, they told me it was because I denied the service. When I said I did not deny that service, he told me it was on the receipt. I asked them to show me on the receipt where I denied and they fabricated a document saying there were denied services. I pulled up the picture of my real receipt and none of that was on the real receipt. Jeff Gordon Chevrolet Service will make up false information to charge you more money. I will never return for any reason.
Mar 18th, 2024

Talked to service receptionist about 4x regarding a battery cable recall on a 30 RV with a Chevy 3500 van chassis. Were told that they have a new bay which could accommodate this RV. Made appt to have service done and after bringing it in, told that they now couldnt accommodate the RV, due to size. Bummer!! Then AMY took over, and saved the day. Since it was an easy fix, and could be done w nose sticking in repair bay, she let us leave it and they took care of things straight away. Went above and beyond. Thank you !!
Feb 5th, 2024