Budget Car Rental

Really fast service with our reservation and we were given a great car in the class we requested. Able to grab and go from the well marked car stands. Would definitely choose budget here for next time. Way faster than enterprise and better rates for that point.
Aug 16th, 2021

so I arrived and the charge for the car was almost $200 more than what they told me it was going to be. they told me $568 (under 25 fee included) I get there and it’s over $700. AMANDA had the worst attitude and didn’t try to accommodate me at all. I asked to take a look at the car to make sure everything was in order. there were dents around the car which is to be expected but it was also sticky. I told her and she said it would be noted in my receipt. that wasn’t the case so I took a picture of the computer. the entire time AMANDA was rolling her eyes at me and giving me dirty looks. she wasn’t wearing a name tag so I asked her what her name was…she looked down at her arm and said AmANda…like I was supposed to know that. most people don’t get THEIR OWN name tattooed on themselves as if they need a reminder. overall was dissatisfied and will be calling on Monday. apparently the little expectations that I had was asking for too much.
Aug 23rd, 2021

Don't have thier own phone number and when needed can't get in contact with anyone
Jun 8th, 2021

Budget left us stranded! We prepaid Budget to rent a car for a week of vacation. Our flight was delayed coming into OAJ, but no worries as we still had a few hours to get to the budget counter before it closes at 9:30pm..Except the Budget agent decided they wanted to go home early..we walk up to the window and there was the closed sign.. be back tomorrow morning at 8am. We called customer service and was disconnected 3 times and every time we would tell them there’s no one at the counter they would say..Are you sure?.. we even offered to let them talk to their competitors.. finally almost an hour later we get ahold of a Cust Service rep (Andi) that said..” I don’t know what to do” there are no other Budget rentals anywhere close..all I can do is cancel your rental agreement.. so she did. Here we set stranded in the middle of no where. After the last flight of the day the Hertz agent said he had a car that was never picked up and we were able to rent that one..Thank You Hertz.. Thank you Budget for costing me a day of vacation, several days of calling Customer Service everyday for a week trying to get refunded… not to mention the additional $100 rental fees from Hertz.. CORPORATE !!!look at the reviews on this location! It’s unacceptable. By the way .. there was a lady ahead of us that was left stranded also.. she said she called before going to the airport and they told her they were open until 9:30.. she got there at 6:30 and they were gone!
May 20th, 2021

Easiest pick up and return ever
Sep 9th, 2020