VCA Triangle Tower Animal Hospital

As a pet parent you want to best care for your baby and we received that! The doc (Dr. Bremer) and tech (Carmen) were the dynamic duo. They were so invested in my baby. The tech got down on the floor with him and talked to him. Kept him calm. Held him lovingly. She had such a level of sweetness and thoughtfulness! She had a gentle and compassionate nature which was so incredible to see! You could tell she was absolutely born to do this job! Honestly receptionist was rude and seemed to have an attitude so I wasn't sure if I was even going to return. With the care I received from doc and tech is the only reason I will return!
Feb 17th, 2024

Jan 11th, 2024

Dec 23rd, 2023

Do yourself and your pet a favor and look elsewhere. Their administration is a nightmare. The online and phone systems are horrific. If your pet is actually sick this is not the system you want to be in, here and at other VCA locations it's taken me many days to get in even contact with someone when my dog needed to be seen, and they've still refused. The last straw was renewing my dog's routine heartworm preventative prescription, something all vets agree should be standard. They refused to renew the subscription I requested on Chewy, and when I press for an explanation they talk in circles, saying my dog's UPCOMING appointment in two months (not past due) was preventing this. Instead it's turned into a multi day ordeal and finally they forced me to buy it through them so they can make a few extra dollars. They ended up setting me up for a renewing subscription on their service that would've sent me more over the next two months than the Chewy request they declined. On two separate phone calls they assured me this was not set up to be recurring, which is contradicting what I'm still seeing on their website and multiple emails their system has sent me. Save yourself the headache, find a vet that prioritizes your animal's health over a quick buck.
Mar 26th, 2024

I am writing to express my deep concerns about a recent experience I had at your facility. As a long-standing client of VCA, I have always appreciated the level of care and professionalism provided to my beloved pet. However, the events of my most recent visit have left me extremely disappointed and worried about the safety and well-being of my dog. During my dog's grooming appointment yesterday, I specifically spoke with a representative about his aggression and discomfort around other dogs. This concern was clearly documented on the form I signed, which explicitly states that my dog is very aggressive. Despite this clear indication, it appears that there was a significant lack of communication and understanding from your staff regarding my dog's behavior. To my shock and dismay, I later learned that my dog was placed in a potentially risky situation outside with other dogs. This decision was made without my consent or prior knowledge, and it understandably caused me a great deal of concern. Given the clear warning about my dog's aggressive tendencies, I am deeply troubled by why he was exposed to other dogs in the first place. The potential consequences, including liability issues if my dog had bitten another animal, are deeply troubling. Furthermore, when I raised my concerns with the staff member Alicia, I was met with dismissiveness and what I perceived as rudeness. Alicia's response that my dog was "fine off leash" did little to alleviate my concerns and only added to my frustration and anxiety about the situation. Unfortunately, the problems did not end there. Following yesterday's visit, my dog developed an infection in his right eye, which left him barely able to open it. I sought immediate veterinary care today and received ointment for his eye. I was surprised and concerned when I was initially asked to pay a fee for this treatment. The vet stated to examine his eye further I would need to pay an additional 50 dollars. I believe that I should have not been asked to pay for an eye exam addressing a health issue that may have arisen from a lack of proper care from the staff. Overall, the fact that my concerns were not taken seriously is deeply disappointing and unsettling. I have always valued the relationship I have had with VCA and the level of care provided to my pet. However, the events of this recent visit have shaken my trust in your facility. Moving forward, I urge you to take immediate action to address these issues and prevent similar incidents from occurring in the future. It is imperative that better communication protocols are established between staff members and with pet owners, particularly regarding any special instructions or concerns about a pet's behavior.
Feb 25th, 2024