SERVPRO of New Bern

We're incredibly grateful for your 5-star review and kind words about our quick response and follow-through. At SERVPRO of New Bern, we understand how crucial these aspects are, especially when dealing with urgent situations like fire and water damage restoration. Acknowledgment like yours motivates us to maintain high standards of service. If there's anything more you'd like to share about your experience or if you need our assistance in the future, we're just a call away. Thank you for choosing SERVPRO of New Bern – we're here to help anytime!

Thank you for the 5-star rating! Your trust in SERVPRO of New Bern means the world to us. We're glad we could assist you and are here for any future needs, whether it's fire and water damage restoration or any of our other services. Our team is dedicated to providing top-notch care and support to our community. If there's anything specific you'd like to share about your experience or how we helped, we're all ears! Your feedback is invaluable in helping us continue to improve and serve better.

Thank you so much for your 5-star review, Bob! We’re so glad to hear you were pleased with our quick response and efficiency. At SERVPRO of New Bern, we pride ourselves on delivering prompt and professional service in water and fire damage restoration. Your feedback is invaluable to us and helps others in New Bern seeking reliable and professional restoration services. Looking forward to being of service again, should you ever need us!

Jai, thank you so much for your wonderful review! We're thrilled to hear that Mark and our crew at SERVPRO of New Bern met your expectations during a critical time. It's our priority to offer quick and efficient service in all areas of our work, whether it's water cleanup, fire damage restoration, or any other aspect of the renovation process. Your recognition of our professionalism and efficiency means a lot to us, and we will be sure to pass the message along to all who worked with you. We're here to assist with any future needs, whether it's related to restoration, reconstruction, or dealing with the aftermath of water or fire damage. Thanks again for choosing SERVPRO of New Bern and for sharing your positive experience!

Melissa, we are sincerely disheartened to learn about your dissatisfaction with our mold remediation services, and we appreciate the opportunity to address these issues.Regarding the cost of our services, we want to clarify that our pricing is based on the Xactimate system, a widely respected and nationally recognized standard in the restoration and insurance industries. This system ensures our rates are fair, competitive, and reflective of the current market conditions, without any subjective influence from our company. We believe in transparency and fairness in all our pricing decisions, and Xactimate helps us adhere to these values.In terms of the service provided, we understand that the decision to not remove the countertops, made in consideration of your upcoming remodeling plans, may have limited our reach in addressing all areas affected by mold. This situation highlights the importance of comprehensive access for effective mold remediation, a point we should have communicated more effectively.We would also like to acknowledge your concerns about the communication process. Our team made concerted efforts to reach out and coordinate, and have maintained detailed call logs to ensure transparency and accountability. It seems some technical issues may have prevented our attempts from reaching you, but we can certainly provide these logs for your review if it would re-establish our integrity in your eyes.As per the correspondence from Mark, we are committed to arranging a time to revisit and address any areas of concern that did not meet our agreed-upon estimate. This service will be provided at no additional charge to you, as we aim to ensure that the job is completed to your satisfaction and to our high standards. Your experience is important to us, and we want to make sure that we do everything possible to resolve this matter. We strive to learn from every customer interaction and use this feedback to improve our services. We hope to have the opportunity to discuss this further and to demonstrate our commitment to customer care and service excellence. Please feel free to reach out to us at 252-637-7274.