Aaron's

This place is the best Aaron's to get your rent to own from. They are patient and work with you. Quick to fix anything wrong and great customer service.
Mar 24th, 2024

Always very nice and helpful
Dec 10th, 2023

Dec 4th, 2023

I always get top notice service everytime I visit.
Sep 22nd, 2023

I have been a Aaron's customer since 2019. I have paid off multiple items with them, and have NEVER missed 1 month. This month my renewal payment was due on the 15th. Of course the phone calls started the 16th at 8:30am bc I only paid one of the agreements on that particular paycheck. I pay one payment for my couch on my first paycheck, then pay on my electronics my next pay period. On the 23rd, I went to make my payment online and notice some $8 "renewal fee". Never seen this in the multiple years I've been a customer. So I call the office to ask simply what the fee is, the condescending person named Gemala that i have to deal with everytime i call proceeds to tell me in a very nasty way "well. It's in your contract " . If it's in my contract, and I pay the same way every month, I should see the fee EVERY MONTH RIGHT? I know it's only $8. Not my point. My issue is if I call and ask a simple question, I should not be met with a nasty attitude especially when Im getting collection phone calls ON MY DUE DATE. Not even a day after. I was gonna pay my couch off and never use Aaron's again, but then my husband and I decided we would give this company one last chance. Clearly my mistake. Good paying customers with perfect payment history since 2019 should not be treated like they are gonna run off with merchandise. Its just bad customer care. On top of you not having ANY grace period on late fees. Before you contact a customer you should check their history and be aware of it before making condescending phone calls. If a Customer has done THE SAME THING EVER MONTH FOR 5 YEARS, would it not be nice to just treat them as an asset opposed to a treating them kinda like a criminal? I've worked in customer service my entire life. Sometimes yes, customers are not always correct, but you should do some sort of investigation. And you cannot tell me that the staff at this store doesn't already know me, and know that I PAY MY AGREEMENTS EVERY SINGLE MONTH! Why go outta your way to upset a good paying customer to the point of now Aaron's is blocked on my phone. I am not gonna keep upset everytime my payment is due....
Mar 5th, 2024