Independence Collision & Auto Repair

Please do not do business with this company...owner is scamming and using people's insurance money for personal expenses....was recently on the news
Jun 18th, 2023

By far the worst experience!! Owner Karessa has to be one of the most misleading individuals we have ever encountered. My husband got into a fender bender and she raved about how quickly and efficiently she would repair the vehicle. LIES!! They kept the truck for a month and towards the end of the ordeal we were promised each day that the car would be ready the next day. LIES!! If she was as focused on repairs as she was on inappropriately offering my husband rides, lunch, etc. maybe it would not have taken so long. I will be following up with our insurance company also as she did not repair everything outlined in the estimate for which she was paid (fraudulent) and I hope she is made to reimburse them. Subpar repairs and abysmal customer service coupled with deceptive communication are obviously the cornerstone of this business.
Jun 2nd, 2023

This was the one of the worst experiences of my entire life. Not only did I get into a car accident I had to deal with this company. I wish I had read the reviews prior to bringing my car here. They had my car for over four months. My car was driveable but they claimed it wasn't and my rental insurance ran out after 30 days. I had to call them any time I wanted an update. They continuously lied to me about my parts being on back order. Finally I called the dealership and they told me they could have the part in two days. After not so spiritually explaining this to the manager my parts were finally ordered. It still took them over a month to do the repairs which turned out mediocre at best. There is a bigger gap under my right brake light then my left. The seams don't line up correctly. They didn't put my splash guards back on or the letters they took off to paint my trunk. There are bolts just hanging. They left those on my passenger seat. Also they charged my insurance company 3 TIMES what the ESTIMATE was for and I still had to cover deductible. I would have taken my car back to get the mistakes but I was afraid I'd never get my car back. Do NOT BRING YOUR CAR HERE. Service: Body & Trim
Apr 29th, 2023

I called last minute around closing on a Friday and they were so accommodating and took my car in to replace my side mirror. They were able to fix it, within 2 hours on Monday which was amazing! I think they had a rough year with a change in management (hence the recent bad reviews) but I am happy to say that they are back on track and are great with communicating and very customer centered! Definitely will be back with any other of my car needs! They did an amazing job and in record time, better than any other place I have been to!
Apr 19th, 2023

My car has been at the shop for just over 6 months now. Only after 4.5 months was I able to get in contact with the owner and was given a sob story. Over the last month and a half, she has promised me that my car would be finished in a week or two. Every time I follow up, theres another story and another time extension needed. My insurance has been no help in any of this, and it seems as if the shop and insurance are working together. Lost/stolen money and checks was the latest update. I am appalled that this business has not been investigated and shut down. Im in town with an attorney and working on resolving this matter immediately. It seems Ive been robbed.
Apr 3rd, 2023