Service King Collision Matthews (Now Crash Champions)

Feb 4th, 2024

Jan 13th, 2024

Mickey who works at the front desk is a completely inappropriate and unprofessional . Front the time I was there dropping off my car I heard her telling the office moms about another customer asking about the cost snickering nastily about customers in front of new ones. Myself and my sister have been hung up on numerous times, or they said we would get back then we dont hear back until we call. My car was dropped off on 11/22 delays or not, the extreme lack of communication about delays and a new pickup date is perturbing. They barely updated the insurance, leading them to believe my car was done and the rental would be returned when my car was still not done. My car was dropped off without battery or wiper fluid issues from the accident; yet they had my car for weeks and suddenly before my pick up date new things are breaking. Im truly shocked how unprofessional everything was handled, I would never recommend anyone bringing their car here. Makes sense they were the only shop with availability to take cars in and others are booked out for weeks.
Dec 23rd, 2023

Jun 24th, 2023

Scheduled appointments dont mean anything to this business. Their excuse is sorry we overbooked and now cant take your car in even though we agreed on a specific date and time for a repair. Super unprofessional
Jun 4th, 2023