Audi Charlotte

Apr 10th, 2024

Best service in the business
Apr 10th, 2024

Worked with Tyler to purchase a Q5. The experience was awesome, he worked around out tight schedule and came in on his day off to help us finish the process. I highly recommend both Audi Charlotte and Tyler!
Apr 10th, 2024

I purchased a used Audi Q8 Etron from Audi Charlotte on 3/9/24. I was given a 30 day temporary tag on that date. I became concerned about 3 weeks after purchase that I had not yet received the registration or permanent license plate in the mail. I called/emailed multiple times to various employees at Audi Charlotte asking for updates on the issue and was told to wait longer. Finally, 3 days before my temporary tags were about to expire, I called back to the dealership out of concern that the issue would not be resolved in time and that my tags would expire and I would not be able to legally drive the car on the streets. I was told new temporary tags would be overnight mailed to me. That was a lie, and I received nothing in the mail. Now, my temporary tags have expired and I am unable to legally drive the car. I have spoken to multiple people at the dealership and have been told multiple lies that new tags are in the mail or that the registration is being processed however no one is helping and ultimately, I cannot drive the car due to the sheer incompetence of the employees of Audi Charlotte. The employees are nice and friendly until they sell the car and then stop caring and stop trying to help you. Even worse, blatantly lie. I would strongly suggest another dealer with better ethics and morals. Edit based on dealer response: I figured you would lie so for clarity, I was told this same thing this past Thursday (4/4) that a new tag would be overnighted to me which never happened. Additionally, I spoke to an investigator at the DMV and I was informed that you did not submit my title paperwork until 4/9, over 30 days since the date of purchase. That is illegal in the state of NC, as you are obligated to submit the paperwork 20 days after purchase of the vehicle. Try not lying to your customers. Theyre smarter than you think.
Apr 10th, 2024

The Audi Charlotte service team did a terrific job. I recommend them to anyone that needs maintenence and services. They also buffed out a blemish without me asking.
Apr 9th, 2024