Geek Squad

Great place to find what you need in electronics, great service when needed
Mar 31st, 2024

If you are gonna buy a computer especially from Best buy and they ask if you want the geek squad protection plan DONT BUY IT! And I'll suggest why. We got the 2 year protection plan with geek squad and when we called they couldn't help us they advised us to make an appointment because if we don't we will be considered a walkin and if they have an appointment they take them first which is understandable but was a bit annoyed I could go in at an given time I'd like or had available at a short notice. Secondly when we got there the protection plan basically covers NOTHING! it costed us $150 and they told us nothing wrong was with our computer and that they factory reset it. Which is highly suspicious considering every time we tried to factory reset our computer because the apps and Microsoft store weren't working it would say along the lines of "error couldn't finish the factory reset" and then it was froze and wouldn't do anything. I particularly feel they didn't want to tell us what was wrong so we would have to come back again to pay more money if it happens again. Vs telling us so next time we could just do it ourselves. Next time I'll probably find someone more of a local tech to fix it won't be going back again unfortunately.
Feb 25th, 2024

Jan 18th, 2024

Poor phone skills, almost rude Gave the impression they really annoyed I called seeking a lap top battery
Dec 29th, 2023

They would not repair a tablet screen unless I bought it through them or I had a protection plan from Amazon and Amazon send me to Best Buy for repairs.
Dec 16th, 2023