Rose Brothers Furniture

While We purchased out furniture from another Rose Brothers location that is now closed the Jacksonville location is now handling repairs and service for the closed in Wilmington, over 30 days ago we ordered parts our furniture under warranty, We called the Jacksonville location explained our problem, Mgr says oh yes the part is here, we need to figure out how to get it to you, I explained it was under warranty and we were told they would order the part and once in they would come put to fix it. ( We do not know how we are going to do that, the secretary who is handling that is off today, so over 30 days now no word from anyone about our defective furniture, We have done all the calling, even brought the defective piece into them. I asked the manager when I could expect this to taken care of, His response was I don't know. At that point I told I wanted it fixed or replaced within a week. 30 plus days is enough time to order and fix a chest that is broken! Poor customer service at delivery as well 3 trips to get the order right on delivery, now this. AVOID ROSE BROTHERS FURNITURE! You will glad you did.
Mar 17th, 2024

Awesome furniture, really helpful employees
Feb 26th, 2024

Feb 3rd, 2024

Was looking for a new couch and they were super helpful with the whole process. Found the perfect piece and they delivered it next day with no problems. Will be my go to furniture store from now on!
Dec 20th, 2023

We purchased a Lazy Boy recliner which is supposed to have a lifetime warranty on the working parts of the chair, well ours broke and I took it in back in May for a warranty claim now its January and I still don't have a recliner. I've spoken with Jonathan the manager several times as well as other employees and it always comes back to waiting on Lazy Boy.i didn't buy the chair from Lazy Boy I bought it from Rose Brothers who is supposed to handle the warranty. Definitely will not be purchasing from here again
Dec 15th, 2023