Wells Fargo Bank

Good bank
Feb 4th, 2024

Great service at the Drive thru window
Dec 28th, 2023

I went in with a simple question, I was told I needed to speak with a personal banker, ok no problem. Now, 20 minutes later there are 6 personal bankers all with no customers, I was the only one waiting and no one would assist me!!! I left, I guess customer service is not important.....
Oct 9th, 2023

Aug 15th, 2023

I have been a Wells Fargo customer for 20+ years. I went into this location yesterday afternoon at 3:45 PM to open an additional checking account after the recording on their toll free number told me this type of transaction required me to go to a branch. There were 2 personal bankers, both with customers. One other customer was waiting in the lobby. I checked myself in using the QR code sign sitting on the table in the waiting area and received a notification that I was #2 in line. One of the bankers finished with their customer and took the next person who was waiting. In the 30 minutes that I sat there waiting, two other parties came in and were told they needed to make appointments and that the staff was busy the rest of the day. At approximately 4:20 PM a female and male employee appeared out of nowhere. The female approached and asked how she could assist me. I explained that I wanted to open a new checking account. She proceeded to tell me that process would take too long and there was not enough time to help me today. She wanted to assist me with scheduling an appointment. Again, it was 4:20 PM in the afternoon. The bank closes at 5 and according to the app, I was next in line to be helped. I left this branch very frustrated and drove 15 minutes to the Cornelius location. I entered the Cornelius branch at 4:25 PM and was quickly greeted by the branch manager (I believe her name was Sarah). I explained the situation to her and she was so nice and helpful! She quickly connected me with Carolyn who had a new checking account opened for me within 15 minutes. I left the Cornelius branch at 4:55 PM a happy customer. Everyone is short staffed these days but the Market Square branch in Huntersville needs to up their game. Kudos to the team at the Cornelius branch! I will be going there from now on if I need Personal Banking Services.
Aug 4th, 2023