AdventHealth Medical Group Ear, Nose & Throat at Hendersonville

I understand emergencies happen and schedules get off as a result. I do not understand incomplete discharge paperwork and lack of follow up with my driver afterwards. DR Maddox and my team were great however, my paperwork didnt give dosage for otc meds (follow the back of the package can varies widely.) Nor did it include what I was give pre, during and post op. I ended up reacting badly to the pre surgery steroid and the on call dr blew me off. Told me to go to the er and they blew me off and couldn't access my records or get what they needed from my notes. Someone followed up with me the next day from advent and said theyd have a dr call me back of if I could use 2 meds together-they never called back. Dr maddox didnt reach out to me or my brother post op. Its rated at a severely painful procedure for an adult and they want to treat me with only tylenol. I'm grateful the anesthesiologist was willing to give me a low narcotic dose or I'd have never made the ride home (2 hours)I finally called ingles and they gave me an immediate answer on yes I could use both meds and what to watch for. Throughout this process advent has treated me as a case not a person. They are skilled providers and if anything goes wrong after good luck.
Jan 28th, 2024

Friendly staff, updated on if appointment will start late and the doctors are amazing.
Jan 25th, 2024

Jan 2nd, 2024

Dec 25th, 2023

This practice pushes patients through and doesnt actually take the time to examine and diagnose their patients. We never even got to see a doctor either time we took our neutropenia son in. Because of their lack of attention to detail, my son had to have emergency surgery on his ear for a mastoiditis infection that could have been prevented had they actually examined him and took the time to order a CT scan the first time we took him in. We are now 5 days at the hospital. Skip this practice and go somewhere that cares.
Oct 21st, 2023