Firestone Complete Auto Care

I was able to schedule my appointment online and it was easy. When I got to there I was greeted in a professional and friendly manner. Pete assisted me and he kept me updated on the status of my vehicle and notified me of any suggestions about recommended maintenance. I waited at the facility/store/shop for the services to be performed to my vehicle and the wait time was reasonable. The auto tech made notes on maintenance that needed to be done on the print out. Very good service and Pete was very professional and courteous.
Apr 2nd, 2024

The attitude of the staff and even mocking the customers. Smh
Apr 2nd, 2024

Came in for a state inspection no prior problems. Got the recommended repairs because I was close to 100k once again no problems really came in for a state inspection. When I got my car back my battery was draining and had a slow start. I went to another firestone to get a new battery. The falling day my entire shut down while I was driving I couldn't even steer. Could have had a terrible accident. They charged my close to a thousand not sure if they repaired anything but now my 4 year old car is now needing some major work done. After my state inspection
Apr 1st, 2024

Staff not helpful. I asked if they can put 1 bolt on my wheel since its missing one bolt. They said they dont do that because of Firestone policy. I go across the street to another franchise tire facility, and no questions asked, they just put in on right away. They didnt even charged me. So it seems like Firestone has no customer courtesy at all even though I regularly bring all 4 of my cars there for maintenance and repairs. So I will have to go elsewhere from now on and tell my friends as well.
Mar 27th, 2024

Six stars if I could. I was on a road trip on Good Friday and had my thermostat lock up at 6 PM. I called this Firestone and Pete answered and was nothing but kind and helpful. I limped my Jeep to the shop at 630 PM, 30 minutes before they closed and he had the part ready to go for install. When a gasket ripped he called every auto parts store in the area to find a replacement. Pete and 2 of the techs stayed almost 2 hours past closing time to ensure my Jeep was fixed and I could continue my trip. Outstanding service is an understatement, this was genuine good heartedness and a desire to lend a helping hand. The world needs more Petes. These guys all deserve raises.
Mar 27th, 2024