Truist

melissa Taylor _{on Google}

Jan 12th, 2024

The teller did not follow a simple request to deposit a check as cash. When the mistake was noticed I phoned the bank in order to correct the matter. Soome Rivas answered the call. I explained the issue to her, then she said she would check on it for me. She disconnected the call and blamed me when I called back. When I called back she attempted the argue with me rather then trying to remedy the situation. She did not curse or yell but she became rude and abrasive while placing blame on me. All conversations are recorded in the bank so everything that is written here is verifiable. Please treat your customers better especially when your bank/teller was the person at fault.

Jacqueline Young _{on Google}

Dec 18th, 2023

Ever since I opened my account with them I have had to get a new a new card my account has been hacked every month when I go inside the bank for help they can never help me ,the ATM is always down there's always a line and the young girl has no idea what she is doing DO NOT OPEN AN ACCOUNT WITH TRUST

Christopher Key _{on Google}

Apr 13th, 2023

I opened a business account here along with a business credit card. I later closed everything in person and asked for the credit card to be cancelled. The card did not get cancelled and an autorenewal was charged to the card. I started getting letters that I owed $20.31. I called and after being passed around for 20 minutes I finally found someone that said I had to pay the amount and also had to do it with a check or in person. She at least assured me the card was cancelled this time. I mailed a check that day that was cashed a few days later. I later get another letter that I owed $20.64. I called again and after being passed around 4 times (starting over with all the info every single time), I talked to someone that told me that a finance charge for $0.32 had been applied before the check was cashed and I had to go to a local branch or mail a check for 32 cents. I asked if that could be dropped and the manager there refused to drop the 32 cents. I still have to drive to a branch and pay this charge. This bank is unorganized, and the customer experience is terrible. I wish I could give it less than 1 star. If you are considering this bank, I would recommend finding another option.

William Payne _{on Google}

Jun 28th, 2022

Very helpful

Lisa Barbee _{on Google}

Jan 5th, 2021

5 months ago I began the process of refinancing my house. I had all of the paperwork uploaded into their online portal within 3 weeks. It is now mid February and I still haven't closed. Each time I contact the mortgage officer or underwriter, they never respond. Unbelievable. I have had my mortgage with them for 10 years, so its not like my credit is bad. Will NEVER recommend them to anyone. Thank God I don't bank at BB&T/Truist!