Reverie Goods and Gifts

PayPal issued a refund because my items were not shipped a week after I placed my order and they wouldnt respond to my emails. Do not order from them online. They have no phone number to contact.
Mar 1st, 2024

We had a great shopping experience today. My children and I enjoyed finding treasures and the staff was very kind! Cute local boutique located in the heart of Fayetteville. You can get some great gifts for your loved ones here!
Feb 29th, 2024

I always have a great time shopping at Reverie! I enjoy their selection, and the staff is always friendly and helpful!
Feb 6th, 2024

Awful online ordering!! I have emailed and Facebook messenger and nothing. I ordered 23 days ago and nothing. No phone number is listed anywhere to call and talk to anyone. They have stolen my money- Im all for small business but dont shop at this one!
Dec 4th, 2023

I have been a customer at Reverie since it opened, and I won't be again. I used to enjoy stopping in when I lived near Fayetteville, and I continued making online purchases after I moved away, with my last successfully fulfilled order on 12/13/23. I never experienced any problems with order fulfillment until I placed my final order on 12/26/23. Since we were still in the midst of the Christmas season, I was not too concerned when a week had gone by without a status update. However, after 2.5 weeks without a shipping confirmation, I contacted the store via email on 1/13/24 for a status update. I would have preferred to call, but they do not list a phone number online. Ridiculous. Anyway, no one responded to my email. I sent a follow-up email on 1/19/24 (no response, of course), and I sent a Facebook message that day, too, because I had seen that they were active on their Facebook page. If you can imagine it, no one responded to that either. I sent a follow-up Facebook message on 1/20/24 requesting that they "please respond to my message." They viewed my message but did not say anything. I found it bizarre that they were updating social media but apparently did not know how to reply to messages via email or messaging apps. Thankfully, I got my money back from my bank due to their lack of follow-through and poor customer service, but it was an annoying and time-consuming ordeal. Based on their abundance of Taylor Swift merchandise, it is easy to tell that the Reverie staff are Swifties. From my experience, I can tell you that Reverie is a nightmare dressed like a daydream. Save yourself the time and frustration, and patronize other small businesses!
Jan 28th, 2024