First Citizens Bank

Helpful customer service.
Dec 26th, 2023

I do not have a checking account with this bank, but I do have a mortgage with them. I stopped in to try and get change for my cash drawer, I am opening a store across the street. I expected there may be a charge, but they refused to change a couple bills for me since I did not have a deposit account. Sent me on my way. I know where I will never have a deposit account now.
Sep 29th, 2023

Like the service here, and very close to Southpoint mall. I don't know what else ti say in this review, it's a bank.
Nov 20th, 2022

Was at the ATM getting money and paid their ATM fee. I noticed a guy had set up a tent in there front parking lot which made me uncomfortable from a SAFTEY standpoint. Not to mention the trash everywhere that you would think they would care about in it self. I went inside and asked them why and they stated they are not doing anything about it. I could not talk to branch manager as she was on the phone for an extended amount of time and I had to go. I know by the lack of customer concern at a bank and I don't care attitude I will not do business with them in the future.
Feb 11th, 2022

We paid our client a check for doing an assignment for my company, and the check cleared my bank account but for some reason the manager Megan Anderson refused to release the funds to his account. He went in today to speak to the manager to try to figure out why his funds are not available so he can pay his staff. She began to give him nasty responses and quote on quote said she didn't know him like that and said she was not going to release the funds because she didn't want to. Please know our company and his company are prepared to take all legal actions until we hear something from first Citizens. This is wrong and unlawful. She apparently said more stuff to him but I would be here typing if I told you everything word for word.
Jul 3rd, 2020