Chase Bank

Carlos Torres _{on Google}

Feb 29th, 2024

3/04/2024
Female employee at the front desk very eager to cut me off each time I tried explaining that there is, and has been, something wrong with the ATM in the building for a long time.
All she could repeatedly say is that the ATM doesn't belong to the bank. But that's a lazy response, with zero initiative, to an issue with the equipment on your site. Instead of just saying it's not yours and wiping your hands clean, while ignoring that there's still an issue even if I leave, how about simply reporting the issue? At that point I would have even been happy with a "I will let someone know, now go kick rocks", and I wouldn't be here now.
The ongoing issue is that although the ATM is not specifically OWNED by Chase, it's still a Chase branded ATM, inside a Chase bank, and it is not working correctly. If the ATM stops working tomorrow will you keep a dead ATM attached to the building? Is this to say there's no communication between the vendor and the bank when something goes wrong with the equipment? If no one mentions anything, how will anyone ever know when there's something wrong and to service it? There's something wrong with the ATM, I did my part by mentioning it, and I am being lead to believe that's just how it is now.
This completely lacks the professionalism that needs to be demonstrated when I'm trusting the equipment you put on the site to perform very sensitive tasks, and completely lacks any demonstration that there was an understanding of what the issue is.
As a constructive criticism, if a certain set of machines gets special treatment over another set, it would be fair to have them clearly marked so as to avoid using a machine more likely to cause issues.

RoRo Hedge _{on Google}

Jan 2nd, 2024

Extremely helpful staff. I managed to get approved for 2 business credit cards in a span of 4 months. They told me exactly what I should do to increase my chances and the manager is definitely on top of Chase's product lineup.

Gabrielle Stanley _{on Google}

Oct 28th, 2023

Tony was incredibly helpful! Never worked with someone who made it so quick, easy, and clear when it comes to applying for a credit card.

Pamela Patton _{on Google}

Aug 14th, 2023

Walked into day because I reset my pin online on accident and I have forgot the pin wouldnt let me do it online because my account was fairly new the teller then asked for my id which I clearly had a copy of he said no sorry because the name has too match mind you he never allowed me to pull up my id clearly my first middle and last name matched even down to the picture he then acted as if he didnt want to be of any assistance

Sean Smith _{on Google}

Jul 31st, 2023

Went on a weekday afternoon and was greeted as soon as we walked in the door. Teller and banker were both very friendly and helpful. New favorite branch.