Gabby & Summer Classics

Not worth the headache. Customer service in the Charlotte office is so disappointing. If you are a designer, don't order from them bc you cant trust them to care at all about your orders for clients. They do the bare minimum and blame it all on "corporate". It's a shame because Gabby and Summer Classics make quality products but I'll never go through this nightmare again.
Oct 29th, 2023

We have been living in Charlotte for nearly 30 years and have shopped with Summer Classics for outdoor furniture, cushions, pillows & fabrics, and umbrellas. No more. We had a malfunction with our Treasure Garden AKZ 13 cantilever umbrella about a month ago, and went to them for advice, help, and repair referral. They sent a YouTube video that I had already consulted, referred us to United Furniture, who never called or helped, and failed to return three different calls left for the manager. One call to Viridien, our go-to fireplace store, solved the problem. Summer Classics has lost a long-time, valuable customer and advocate. Great products, but don't expect service.
Oct 18th, 2023

Celeste was great today
Aug 11th, 2023

Feb 22nd, 2022

I purchased a sectional sofa for my porch and was very happy with it. However the minute it was delivered we realized we needed another section and ordered it that day. It arrived about 3 weeks later with the WRONG upholstery on it. The sales person did not check to make sure the current order matched what we ordered previously. When the mistake was pointed out at delivery the sales person immediately ordered the correct upholstery. I never heard from them again. I had to call and call and finally a month later was told the fabric was discontinued and I couldn't get anymore. Since my whole sofa was only 2 months old and we hadn't used it at all, I asked to pick out new upholstery and have the company pay for it so it would all match. They turned me down. They found 2 yards of the old fabric in the back of the store that they gave me. So I was told I could pay someone to piece together fabric of various types (because 2 yards wasn't enough to cover the cushions). I am BEYOND angry at this situation. The sales person failed at several points to communicate and the manager of the store failed to negotiate a reasonable solution with me, the customer. They sure DON'T live up to their Core values of "Relentless Attention to Detail", "Integrity", and "Exceptional results". I will not shop at the Charlotte Summer Classics again and I will strongly warn all potential friends and family shoppers to BEWARE. They don't care about you at all.
Oct 8th, 2021