Megan Koterba - State Farm Insurance Agent

Worked with Keri and she was fantastic! She was able to answer all of my questions in a timely manner. -thank you for all your help today Keri! Definitely recommend
Mar 31st, 2024

Keri was amazing! I called in with such worry about paying an arm and a leg for insurance. She helped call me down and got me started with great policy thats affordable!
Mar 9th, 2024

It has been a pleasure to work with this office! Keri was friendly and upbeat, patiently addressed my concerns, and was very flexible finding time to touch base with me. I highly recommend.
Mar 8th, 2024

Legitimately the most unprofessional, inadequate group I have ever encountered in a professional setting. Correspondence is awful, when you can connect with a live person who isn't on lunch they're enjoying it through the entire call. This specific office has been plagued with unprofessional chaos from the moment I signed up. Sure, stay with State Farm but AVOID THIS AGENT AND OFFICE AT ALL COST.
Mar 5th, 2024

Definitely not the kind of service I was expecting when I heard about the small business and personalized agents to assist. Not what I expected or experienced. I wanted to get home and auto which seem to be a great deal here, once I got everything set up and paid in full they could not get the name correct on the policy said they called to confirm the correct name and it was showing correct on their side and said once underwriting is completed that is when it will show but then I got the he auto policy papers I. The mail and the names were still incorrect. I had to call them about this matter again. At this point I received a new bill for the home insurance of a higher premium that was quoted, when I tried calling there was no answer maybe already closed so I called the 1-800 number for the website and I guess Jake was not available or could help me in any way and was trying to refer me back to the agents. When I do get in contact with the agents they had no idea what was going on or why or how I would have gotten a bill with a higher premium amount. So after 3 days they returned my call explaining why the increase, at that point I just cancelled all the policies, they said Ill get the refund through the credit card that was used to pay, that didnt happen I had to wait for 2 separate checks 2 weeks apart. I was very disappointed the amount they took for the 15 days of auto coverage but at this point it was no use trying to contact this agent about anything else I was just very happy to move on. They didnt seem to be there for me when I needed them, not readily available for my needs, does not have in the information for my policy, does not have the ability to address my concerns.
Mar 2nd, 2024