Staybridge Suites Charlotte Arpt Area - Tyvola, an IHG Hotel

May 26th, 2022

The staff at the front desk are very rude and of no help to guest. Other than checking in they would be completely useless. I couldn't believe the lack of customer service skills they all lacked. Morning, noon and night. The rooms were not cleaned properly and housekeeping was knocking on the door 2 hours before check-out. I had higher expectations for IHG. My room wasn't booked right and I called to try and correct it and they somehow canceled my reservation and couldn't do anything to help. I had to make a new reservation and still didn't get the right type of room.
May 16th, 2022

May 4th, 2022

Id like to start out with how clean the rooms were! Housekeeping did an immaculate job on the room. The front desk staff was more than accommodating when it came to our needs. Great parking as well. It was an overall wonderful experience. Definitely staying again.
Apr 23rd, 2022

I was called a week before about not having the requested room available for my stay. The manager automatically upgraded my room for no additional charge. When I arrived, I was greeted by a friendly and helpful manager on duty and our room was clean and large. The lobby and room smelled as if we were the first guests to stay there after a grand opening. I would stay there again, when I'm in that area.
Apr 10th, 2022