Furniture Row

Seth is great, fast, straight to what I wanted.! Great Service.!
May 4th, 2024

Austin , very professional and knowledgeable.
Apr 25th, 2024

Seth Miller was extremely helpful and informative. Excellent customer service from him.
Apr 17th, 2024

I want to share my experience at Furniture Row today. My friend and I visited Furniture Row today in search of a new king-size bed. Unfortunately, our experience left much to be desired. Upon entering the store, we were greeted by a gentleman who directed us to the bed frame and mattress area. However, our excitement quickly turned into disappointment as we roamed the bedroom section, trying to find king-size bed frame options. Despite making eye contact with three different sales associates at the desk, none of them made an effort to assist us or inquire about our needs. What was particularly disheartening was witnessing one of the sales associates swiftly approach a Caucasian couple who entered the store after us. Despite our obvious presence and interest in purchasing, we were overlooked in favor of this couple. As two African American men, it's disheartening to feel like our potential as serious buyers was undermined based on the color of our skin. The assumption that we wouldn't be interested or capable of making a purchase is not only insulting but unacceptable. This experience reflects a concerning lack of inclusivity and professionalism within the store's staff. No customer should ever feel marginalized or ignored based on their race. I hope that Furniture Row addresses these issues promptly and takes steps to ensure that all customers are treated with respect and equality.
May 5th, 2024

My gf and I came here January and were originally excited when we found a sectional that we really liked. We placed an order with our salesman, Jeff, paid $4k upfront, and set out to wait on the unfortunate 8-12 weeks we were told that itd take to be built. It seems after you part with your money with this business all pleasantry or care for the customer just disappears. We called in February just to get some type of progress report. Ill admit, we were being too optimistic in thinking that thered be a possibility for this business to come ahead of an expectation. We were told it looks like end of April is probably a best bet for the couch to be ready; So we waited. We called back in April for a progress report the lady on the phone asked me for my information and said it wasnt ready. She then goes on to say, Have you heard about the manufacturer for this couch? I said, No. She goes on to tell me that they have halted production due to some sprinkler system malfunction and they would resume in May 31st. At the time of the call, I asked, When did this happen? And she says, About a month and a half ago. We told our salesmen to contact their customers and let them know. News flash: Jeff didnt. From there on it just seemed like they didnt care about wasting my time. It was just the pure apathy and canned responses from the staff and management that really ticked me off. The silver lining was that I got a full refund that I put towards a more quality couch at a more reputable company. I would not recommend this company to anyone. The negative reviews show the same story. They have a lot of traffic/customers so Im guessing that theyre totally fine with treating a small percentage of them like chaff as long as they accidentally get it right with the others. Furniture sells itself. They just pencil push the order. Whats hard is mending broken trust and going above and beyond to try course correct; something the employees at this location arent capable of. Its honestly a representation of the owners. Jeff didnt even acknowledge me when I came in for my refund. Spineless. Edit 5/3/24: had a regional manager by the name of Keith leave me a voicemail after I assume he read this review. I appreciate someone trying to make amends but I only know its because I posted something publicly that makes them look bad. How come the store manager didnt reach out to me when I said Id be coming in for refund to his employee? How come I didnt get reached out to from a regional manager before I wrote this post? You guys are not proactive. Youre reactive; a sign of bad management. Im not a charity case and Im not taking this post down for a gift card or a dinner, Keith.
May 2nd, 2024