MyEyeDr.

Lexi Allen _{on Google}

Apr 9th, 2024

Great service! Loved the staff

Charlie Hearne _{on Google}

Apr 9th, 2024

Appointment started on time. The tech was friendly and made it an easy process. The doctor explained everything she was doing. I had the pleasure of working with the General manager. She took care of my needs for my glasses and sunglasses.

Ty Wonder _{on Google}

Mar 27th, 2024

Everything about this visit was a 10. Everyone was amazing. I had Lisa help me figure out frames for both my daughter and I and she truly was a blessing for two indecisive Libras!

Adriana Slade _{on Google}

Mar 26th, 2024

Went here my first time maybe 2 years, and it was a great experience, glasses came back at a good time. Staff was very nice! Fast Forward to now, the worst service ever. Waited for my glasses for almost a month and half with no communication of why it was taking so long and they even got returned for whatever reason (they couldn't tell me why). The staff there now, is not the best. They act as if it bothers them to call to check for an update and explanation when Ive been waiting almost 2 months for one pair of glasses. Im glad my old ones
Didnt decide to break on me.

M H _{on Google}

Apr 2nd, 2024

Terrible! After nearly a month of wrong information and no communication I just gave up and requested a refund. At one point I was told my glasses were ready only to get there and find out the person behind the desk lied. The GM Kristin would tell me that the hold up was on VSP (my insurance) not on the store. I called VSP and they assured me that my insurance was not the problem. I waited a few more days only to speak to the GM again. She put me on hold and nearly 5 minutes later a man (not the GM) told me that the glasses would come any day now. I felt like she just brushed me off at that point. I waited a few more days and at this point was fed up. I went to the store and explained my situation in which the lady seemed to quick to dismiss my complaints. I got my refund and a very dry apology. This was nearly a month of waiting for one pair of glasses.
I will never go there again and will encourage others not to waste their time going to this location. The staff is unprofessional, they do not communicate, they give wrong information and are defensive instead of listening to the customer.
Just terrible!