Signature Home Kitchen & Bath

I emailed this company on a Tuesday evening requesting a response for a kitchen and bath full renovation and was asked to provide details as to the budget I had allocated for the project. I phoned again on Wednesday afternoon having not had any response to the email and left a detailed voice message. I received a phone call on Thursday afternoon from a woman from the company. She asked me what the reason for my call had been - she clearly had not read nor responded to my email and did not listen to the details of the voice message I left, so I shared the information for the 3rd time. She didn't listen to what I was saying - that we were extending both the kitchen and bath spaces and wished to go high-end on the results and needed their design expertise. She said they could send someone out to provide the removal of the walls. I reiterated that we didn't need construction assistance but design recommendations, instead. She said she could send her designer out but that I would have to pay for the plans - as if I had hoped to get free service, instead. I said I totally understood that there would be a fee and was looking forward to using their highly-recommended service. She then said she would have her boss call me to meet me at the property to take a look at the walls we wanted removed. I repeated that we didn't require construction, just design recommendations. She asked what a good number would be for contact, even though I had provided that information in both the emails and phone calls. I never heard back. For such a highly-rated company I found her delayed response and lack of follow-up to be both unprofessional and dismissive. I had allocated $20-30k for the kitchen alone and I believe that this woman was profiling me based on the small size of our bungalow instead of treating me or my request with respect and consideration. I am a female small-business owner with a number of properties but at the end of the day, that is irrelevant. Shouldn't all potential customers be treated respectfully and professionally? I won't give this company my business and will be sure to let others know of the treatment and lack of response I received in attempting to contract them.
Nov 15th, 2021

We have had the pleasure of working with Brooke on a project for a kitchen renovation recently and cannot speak highly enough with regard to the level of professionalism and responsiveness that she provides. We are looking forward to working with Signature Home Kitchen & Bath on many more projects to come and are thrilled that we've acquired Brooke as a Trade Partner! Service: Remodelling
Sep 11th, 2021

Apr 29th, 2021

We are very happy we chose Scott and his team for our remodeling project. When we bought our house, it did not have the kitchen of my dreams. Scott and his team of Sam, Francisco, and all the others did a great job taking my ideas and made them a reality. They did such a great job in our kitchen that we expanded the project to include the master bedroom and bathroom. They were always courteous, left our house clean, and were a pleasure to work with. Corinne W.
Feb 3rd, 2021

We had our master bath completely remodeled. We are very satisfied with the quality of the work. Scott, Sam, Chad and the others are polite and professional. They cleaned up at the end of each day. I would highly recommend them for your project.
Jan 5th, 2021