Truist

The teller was rude, made multiple mistakes, was slow, and generally offensive. I have been a customer for over 20 years and plan to switch banks based on the incompetence and unprofessional behavior I experienced yesterday in the early afternoon. What an incredibly unpleasant young lady I had to deal with yesterday! It took 1/2 hour to do something that should have taken 5 to 10 minutes. My time was wasted and I was treated rudely. Horrible!
Mar 28th, 2024

Truist Bank has gone to hell since the merger. Suntrust was so much better. Have been with them for 17 years and I am transferring all my personal and business accounts to another bank. It's like dealing with kids at this bank. They don't know what they are doing for the most part. Employees don't care. If they continue like this it will be bought soon by Chase or another bank or it will go bankrupt. Amateurs from clerks to bank manager.
Mar 18th, 2024

Wish I could give zero stars. Been banking w/them for 16 years and was so happy to finally get everything OUT of this place and to another bank down the road. Waited (1st in line) in lobby line for over 20 minutes w/no one even acknowledging my existence. Walked out, drove my car through drive-through to finally get service (and no, the drive through wasn't busy while I was standing in lobby). Sold a property and had a local law firm check to deposit. Teller tells me it'll take 7 business days to clear. Literally drove the check to the other bank down the same road - cleared in 24 hours - same as all my checks. Needed a cashier's check - $10.00 fee. Down the street? $3.00 fee. All of these three examples happened in the same month. They're rude too. Do yourself a favor, w/all the new banks opening in the area like weeds now, LEAVE Truist - fast!
Dec 3rd, 2023

I just got put on hold for nearly 30 minutes and then the line disconnected. What happened??? I called back and no one answered
Sep 15th, 2023

Rude tellers. Ive been a customer for thirty years, customer service has gotten really bad since Truist took over.
Apr 23rd, 2023