Apex EmbroidIt

The guys did an amazing job on my jacket. Trae is a beast at what he does. Definitely will be bringing them more of my business
Feb 20th, 2022

Nov 19th, 2021

Complete fiasko. Order delayed 5 months and wouldn't refund the order. Was a hassel to pickup the order because of the odd open hours. Poor workman ship of the order and completely misfitting sweaters, awful quality: flimsy even transparent and paid $123 for four shirts. Bought "Large" size looks like a church gown you would think it is XXXL! It's a joke.
Jul 18th, 2021

May 24th, 2021

Unfortunately there is no zero stars to rate this since the order was not completed in fact. I brought polos for TMSA logos, black for high school (which is Apex) and blue for middle, so this is Triangle. I repeated the order several times and the employee assured me that they are absolutely aware of what should be where. When I got my order it was totally vice versa - blue with Apex, black with Triangle. When I sent a message the first response was - NO, the black should be with TRIANGLE, per the school regulations. No, I said. Then they stated that it was in my order that I requested it that way, which could not possible be true either. I know that August is not an easy time, but don't take orders if you cannot do that properly. At least try to fix what you did wrong. That is absolutely unacceptable. P.S. - The answer given by the owner only proves how unprofessional the company is. And arrogant on top of that. I do not come with a poor rating ALL OF A SUDDEN. I texted when I found out the order was wrong and gave you enough time to say SORRY, we will fix what we did wrong. And I did text yet again yesterday BEFORE I came with the rating. Exactly due to the reason I did not want to be unfair. I know that the beginning of the school year is a hard time for providers too. Right, you are not responsible for following the logo policy, you are responsible for providing the service the way it was ordered. But you did it wrong, then argued, then denied, then ignored. Your mistake has nothing to do with the school policy. You did it completely WRONG, exactly NOT IN ACCORDANCE with the school policy. Unfortunately, this review will not change much, as the number of providers is limited, and you obviously have no competition. The school's uniforms are in fact mafia per se too. However, I at least hope that the other customers are aware and are not double but triple check everything. If for you 100+ dollars do not mean anything, they do for me. I still hope whatever margin you got on this will not be good for you.
Sep 29th, 2022