Truist

Went in for an ATM error, both gentlemen whom assisted me that day were very kind and helpful.
Apr 7th, 2024

I would like to give a shout out to Mike over at the Truist Beaver Creek branch in Apex for taking time to assist me over the phone. I am trying to obtain some foreign currency for an upcoming trip and two of the Cary branches could not provide that service for me. All regional banks like Truist are going through some tough times right now requiring layoffs, understaffing, etc., and massive consolidation will occur before things get better. I for one am pulling for them, and especially for the folks like Mike who show up everyday and do their best to help us.
Oct 7th, 2023

Simply terrible. Spoke to an employee named Sonny. Very arrogant and nauseating.
May 19th, 2023

May 3rd, 2023

Entered this branch wanting to withdraw money. I had my identification card but no debit card. I was told that I was only allowed to withdraw 500 and then the amount changed to 400. When asked why they were told that it was policy. When asked to see the policy they refused to show me. Was told that the person Im talking to is the floor manager and theres nothing more that they can do for me. I understand there may be limitations when you do not have your debit card & just have your North Carolinas drivers license with you however the policy should still be shown to the customer whenever they ask . Also as others may know truist is a merger of two banks being BB&T and SunTrust. This merger has been a nightmare. I feel for the other customers who are going through this merger and getting the short end of the stick in situations like this.
Apr 1st, 2023