White Plains Honda Service Center

Sheba Gemini _{on Google}

Apr 10th, 2024

My family has been a loyal Honda customer since 2004. We appreciate the service you provide for us to drive to our cars safely without any worries. To the mechanics, service attendants, advisers, cashiers and managers thank you for what you do. We try to always follow recommendations and maintain the vehicles we drive as much as possible even though at times its tough financially. Nobody wants any hassle driving in anyway shape or form. I know I had my many fair share of tire problems and nail issues. I dont know if its coincidence, a curse, sabotage or just simply a freak accident. Anyways Id like to thank Mr. Angel Garcia for always being the best service adviser/advisor. I can never thank you enough. Everything around us is made of energy so lets spread positivity and good vibes. Have a wonderful year to everyone

PETER LAZAR _{on Google}

Apr 7th, 2024

Took advantage of my wifes lack of automotive knowledge and told her that her car needed a new engine air filter. I had installed a reusable K&N filter which I had just cleaned. To prevent mechanics from accidentally replacing the filter, there is a K&N decal on the filter housing which clearly indicates to not replace the filter. They took the filter and replaced it anyway then they removed the decal to try to cover it its. Over $100 for 5 minues work and a cheap filter. Weaklings take advantage of others.

Selena Cabral _{on Google}

Apr 3rd, 2024

I have gone to White Plains Honda for service on and off over the years. I've had mixed experiences with them, but have gone back because of the added services that they offer such as pick up or drop off. Today I made the mistake of bringing my car in for an oil change and check. The appointment was at 10am, but White Plains Honda Showroom started calling me at 8:50 am asking about if I was interested in getting a price quote and how they would offer me more money for my car because of the current need. While I told the person I was willing to get a quote, I specifically stated that I did not want multiple phone calls or communication. The person didn't stop talking to listen to me to the point that I wondered if I was even speaking to a real person on the phone. I let it go for the time being and they proceeded to call me at 9:28 and 10:02. Thinking it might be service, I picked up and said I was on my way to my appointment, but was running late as there was a family emergency. They called me again 10:07 (2x) and 10:21(2x) which I ignored because I couldn't believe the gall of these people. I finally was able to drop my car off at WP Honda Service at about 10:20 and was grateful that they were okay with me being late to my appointment. I got a different agent other than the one I requested, but decided to go with the flow. I asked when the car would be ready and she said 2 hours. I confirmed that I would be waiting for the car, but over at the local library instead of staying there in that space. I then received another unidentified call from Honda at 10:58. Told them about my negative experience with all of the relentless calls and was told I would be removed from the list. I then got a call at 11:02 was told again I would be removed from the list. I got another call at 11:42. At 3:12 when I had now waited nearly 5 hours for my car, I called the service center to check on the status of my car. I was told that they had no information and would label me as "urgent." Flabbergasted that they could find the people to call me 9 times about buying my car, but couldn't call me or tell me anything about my car, I walked back to the dealership to see someone in person. As I was on my way back, they figured out to send me a text at 3:20 to tell me more work was needed. Fascinating that it took 8 minutes to tell me something was wrong with the car. The agent proceeded to try and convince me that the information had gone out to me already as if I had been the one that dropped the ball! At that point, I was so disgusted with the LACK OF ACTUAL SERVICE that I decided to take my car without doing the extra work (over $2,000 worth I might add). At the time I arrived in the morning there were at least 20 HONDA people working in the office and I counted about 8 people when I picked up the car at 3:30. With ALL of those people, NO ONE could call me during the 5 hours that my car was there??? I thought the saga was over, but they proceeded to call me 4 more times about purchasing my car for a total of 13! I may have missed a few, too, because there were so many different phone numbers coming through! Outrageous!