Mercedes-Benz of White Plains Service Department

Marko H. _{on Google}

Jan 31st, 2023

I sent them multiple inquiries about replacing my front and rear brake pads,they never called to set up an appointment or to give me a quote..they werent interested in doing it,I guess there wasnt enough $ in it for them..or theyre scared that Ill ask about the recall on my car..overall Im not happy with communication with this dealer since they didnt reply and i had to replace my brake pads with a local mechanic..even tho i service my car strictly with Mercedes dealership..I didnt had time since my brake pads were done completely
Thanks for nothing Mercedes of White Plains

kevin rogers _{on Google}

Jan 4th, 2023

Hello everyone. I wish I could give these people zero . Stay away from these people and also this dealership. My wife and I went to this dealership in October 2022. Weve been asked to see Jefferson Al Monte . Initially he was okay , typical salesman. Once we got approved he was acting arrogant and kept blaming Mercedes system for his incompetence.Anyways the sale was done without getting any discount nor full disclosure on various items. Within the first 15 days of buying the car unfortunately got in to a small accident and the person who hit the car was nice and ready to pay out of pocket . Went to this location and met their body shop guy MICHAEL WHITE . The most unprofessional gentleman , lack of knowledge, kept saying PARTNER , and gave an estimate and an appointment for December 12 2022 . Advised will arrange a loaner , since then to today January 20 2023 never heard from him . Have no record of my appointment. When I called his assistant Ms ZORAIDA have no clue whats going on . Assured me he will call me as soon as he is back from lunch( I believe hes still eating his lunch ) tried reaching out to JEFFERSON. As usual I will call you right back . No response.
After getting frustrated with the situation decided to reach out to general manager spoke to Mr JIMMY MACAGNA on December 21 2022 . Explained everything, also expressed we are interested in a brand new car GLS 600 MAYBACK. Right away he wanted to get the sale and said dont go to any other dealership . And advised will be correcting the mistake . Also will be calling back in the next 20 mins after finding out what went wrong . ( still waiting for that call ) finally decided to get money back for the repair , thats another task as MR WHITE nor ZORAIDA wants to return the money . After repeated calls service Manager MR JOHN HUNT calls me back and fixed everything also apologized for everything. Well how can you blame the employees when the general manager doesnt care about their customers.
I think their motto is we will call you back but will never . So keep waiting !!!!
So my suggestion to everyone STAY AWAY from this place . They are not fit to be in a customer service industry especially a big name like Mercedes-Benz. A big disgrace to the name PEPE MOTORS .
My advise go some other place and spend your money where your business is appreciated. AVOID THIS PLACE LIKE A PLAGUE. Service: Auto detailing