Northwest Bank

I'm finding out this bank isn't supportive of racially, economically, financially challenged, or the disenfranchised. Most reputable, community friendly, and socially responsible banks and credit unions who offer overdraft protection isn't predatory. They allow you to make one transaction at one low fee. Other banks and credit unions all you to take your overdraft from the branch or atm. They allow you to send money to Cash App, Chime, or your principal, other banks.This bank's fees and practices are designed to break and cripple customers. They want you to swipe and get cash back. They know you can't get more than $100.00 at Walmart or $50 at grocery stores. They greedily force your to pay them $40.00. for each swipe. This mean they are collecting long sharking fees on their overdraft protection. This should be examined by the New York State Department of Banking and Finances. Also, as the Department of Treasury is looking to remove ATM and other fees, this bank is cashing in on while they can. I remember they offered a great saving account plan without a minimum balance. Meaning this would allow the poor or financially challenged to save money where they can. They stopped it and made it 300.00. As a person of color, living on a fixed income, with challenged, I would say this bank isn't motivated to service those like us who are financially challenged. While this branch has very friendly, extremely competent and very knowledgeable employees, who know their employer's products and services, the bank's overall policies doesn't allow them to offer their best of human interactions and service. If you have direct deposit and they have your funds in their possession but haven't released it into your account, It's foul they charge fees for you to use your overdraft protection. Basically, I should have researched this bank rather than take the word of the attorney who recommended them.
Dec 9th, 2023

On line chat was needed THREE times today, with no explanation. I entered my name to start the chat and the first thing the operator asked for is my name. Their funds availability seems to take longer than other banks. Ex. I deposited a check on Friday and nothing is available on Monday. Local bank and not even first 100 is available today.
Sep 18th, 2023

They really try their best to get you the best service. But the corporation is sometimes too strict.
May 3rd, 2023

Great service, good rates, neat
Oct 22nd, 2022

Hey you should probably change the hours on your website
Nov 5th, 2021