Sheraton Syracuse University Hotel & Conference Center

Well, the many poor reviews about the conditions are accurate. The location is excellent, the lobby is nice, and the front desk staff was excellent. Everything else though, not very good for Sheraton quality. The upper floors and the hotel rooms themselves are in desperate need of a makeover. Highly worn out! Had dinner at Rachel's which was fine, the server was great, but tried to order room service breakfast, no one even answered. Went downstairs to the restaurant again, this time one man working, doing the hostess job, waiting tables, and bussing..omg! We walked out. The Starbucks store not much better. One attendant, horribly slow service. Again, all not Sheraton quality. We will have to find a different hotel from here on out for the next four years! Rooms: Worn out Walkability: Best location to the university
Mar 29th, 2024

Pool was good. Had to ask for things and never got them. For the price not as good as I hoped. Good comfortable bed
Mar 29th, 2024

Nice
Mar 25th, 2024

The rooms were nice, the service was good and the location was great for what we had going on. The reason for the 1 star is because there were cockroaches crawling around in the pool area!!! One of the children we were with had to beat them with their wet towel. If they were in the pool area who knows where else they were (restaurant, Starbucks etc.) When we alerted the front desk they did not seemed concerned at all and made it seem like a normal occurance...um NO!!! Lesson learned that not all Sheratons are the same, this one is outdated and BUG infested!!!
Mar 15th, 2024

Mar 9th, 2024