Rochester, NY Cell Phone Store

No one is ever there

My husband, dad, and I went in on a Sat afternoon to get 2 new phones. 2 guys working and both helping one lady at the counter. Nor one else was there so we started look ... more

Of course I have to give a thumbs up to my metro store where I pay my phone, the lady was very nice, and New exactly what I needed, thank you for everything, be seeing yo ... more

Is OKAY

We stopped in to upgrade 2 phones. We sat with Mike for over 2 hours while we picked the best phones for us. We also purchased the new samsung watch and were able to get ... more

Me and my wife just switched from cricket we went on Thursday and the rep was so understanding and helpful Def will be going to this location for all our needs

Highly recommended to everything..

Always willing to help, picked up accessories today, they installed quickly. In and out and done

Had to go to the store because I was having issues with my phone. I was met at the door by Mike Liberti. He was able to fix my phone with in 5 seconds and also took his t ... more

Alex was an amazing help. What ever I needed I got with a red ribbon on top. 10 out of 10 would go to him again!

Tony was perfect helped me with the whole account.

Very helpful

Very helpful not busy at all I was in and out. Problem solved.

Closed. I switched to Google Fi. Better service, better phone.

My wife and I upgraded our iPhone XR's to iPhone 15's. Our Salesman, Sales Manager Deion Kimbrew, was very curteous and professional. He didn't rush us, and took the time ... more

It's great service and very nalugabile about the Phones it's A+ service

Ghetto as all.hell and no financing available with limited phone plans i will remain with cricket...

Odai was so awesome an a great help with helping me with my phoneGreat service..I always love the energy when I come to the establishment

Oh My Goodness. I'm am beyond blown away. LUKAS AND TJ were amazing. Not only did they make me feel at ease that everything was gonna be okay, but they did it in a timely ... more

Tbh, I'm surprised this location wasn't shut down because awhile back the only employee they had who was awesome with how she treated customers was a young lady named Jah ... more

What can you say regarding sprint it’s just terrible I don’t even know what the point of the company is. If your service is so bad just shut down thankfully t mobile ... more

I went to this store to verify my self by showing my drivers license and contact metro customer service to get a transfer pin as I was recommended by the department. In ... more

Was told I was 4th in line and after an hour I was still 4th in line and 5 other people had walked in. And within 5 minutes where taken care of. When ever the employees w ... more

He reset my phone and it works great

Very nice staff

I bought 2 upgrades 1 for myself n 1 for my dad. The young man was so kind and took his time 2 answer my questions and put my info from my old cell 2 my new cell he did t ... more

He was very polite and very educated on assurance payments. He was very patient and didn't give us any problems. He didn't push us away by saying pay online not here. ... more

I needed help with my phone. I was helped by Curtis. He helped me reset my passwords. He was very polite and,helpful and showed me new phones.

Very great service . Awesome personality very friendly did everything I needed done for my phone awesome work Emily!!

Got there Marketplace Mall Henrietta, computer on empty. Waited 10 minutes and left. No one in sight. Metro i am a paying customer. Your personnel at everyplace i have ... more

Love the new phone I got.

Great location, but the guy working there smells like marijuana and has no idea what he is doing or talking about. Very unproffesional ,and tends to close 20 to 30 minute ... more

My phone was dropped and wouldn't start. The employee took great care of my phone and was very kind. Would go again!

Able to get a fast appointment & repair was simple. Thank you!

Cory was extremely helpful in helping me get my phone up and working again after I tried everything! He could've told me to call the tech line but took of everything for ... more

Customer service sucked the person helping me was taking a personal phone call talking about money it was really awkward i ended up just leaving i was so annoyed

The ATT Store customer service is awesome.

Very long

I came in as a Verizon customer customer and left a happy member of the att family

At least it's in the mall and you can shop around at other stores. Place is clean they had phones in stock or willing to order it for you. Kinda pushy on trying to get y ... more

My Technician was extremely helpful and professional, and courteous.

Very nice staff

There to replace my fathers phone. Was easy to do, no games played and the staff were friendly and pleasant

I was told a month ago I could add a second phone at no cost. Yet tried to charge me. Lost a long standing phone number because of their mix up.

Good place...

DON'T WAIT! Had an old Samsung 9s that stopped working. Asurion sent a replacement 9s phone, while activating Ivanka and staff helped me make a good chioce to take advant ... more

Excuse me , Chinese sales available ?