Hudson Cadillac

Trevor in service department did a great job getting brakes and rotors replaced quickly on my son's car. I really appreciate the prompt service and great customer care!
Feb 24th, 2024

My wifes visit to Hudson Cadillac Buicks service department was regrettably unsatisfactory. Despite arriving for a routine oil change, on my Cadillac Escalade ESV, the service writers displayed a lack of professionalism and customer focus. One service writer intentionally avoided assisting my wife, engrossed in unrelated conversations on his cell phone. The second writer, said ill be right with you but, prioritized other tasks, leaving me waiting for an extended period. Even a simple inquiry about leaving my Cadillac without an appointment went unanswered. The overall experience fell short of basic customer service expectations, leaving room for improvement in communication and attentiveness.
Feb 8th, 2024

Be very careful with the repair service!! My husband need it a simply light bulb change for he right signal and they try to charge him $500 with a 10% off!!!! Went to another car service and they only charged him $20!! Big difference huh! Nothing but thieves in this Poughkeepsie Cadillac
Dec 18th, 2023

STAY AWAY SCUM dealt with them on purchase they were lying trash(the OWNER) DEALT With the SERVICE dept over many years ago they were thieves and scum employesI had a wheel bearing issue dropped the cadillac service writter calls me he did diagnostics to lie and drum up business without premsion ,told the car need this this .I said ok what I said ok to was around $800PLUS tax when I got their to pick my car UPthe bill was$998. the writter charged any EXtra $130s for diagnostics.when u do the work UR not suppose to charge.without my permission only wanted wheel bearing. today 2/24/24 had a flat ONSTAR towed my cadiilac to them nearest dealer the SCUMs didnot call me .I had to call .they charged $86flat plug . I spoke to service manager to complain about the bill . HE wanted payment over the phone CC .wanted his full name he refused only give steve . this just show U THE OWNER is a piece OF TRASH he always at the dealership HIS manager steve woundnot give last name.towtruck driver dropped my phone charger for them to put in my car writer didnot put in car . THE OWNER IS SCUM TRASH LIERS. will contact ATTORNEY general and BBB
Feb 29th, 2024

Nov 28th, 2023