Coldwell Banker Whitbeck

Very unhappy with my experience with this company and their agents. I was assigned Vickie M. who was completely unprofessional during this process. She showed up at least 15 to 30 minutes late to EVERY SINGLE appointment we had scheduled. It was always the same excuse "I had to pick up my granddaughter or drive my husband to appointments". If those times didn't work for her then she shouldn't have scheduled it. I put in an offer at one place and she never got back to me to let me know if it was accepted or not. I had to follow up on Zillow to see that it had another offer pending. She also seemed to have very little real estate knowledge. When I finally closed on a property so never congratulated me. I let her know I was supposed to get the keys from her. She told me to go pick them up from a mailbox at another Real Estate office. I will not be using this company for any more investments and DO NOT RECOMMEND them. Looking at more recent reviews it seems to be a trend and must be how Whitbeck runs their brokerage.
Aug 20th, 2023

PLEASE HEED THIS WARNING!!! We are having the WORST experience with this real estate agency. Agent Peter Kroll and managing broker/agent PJ Whitbeck have been absolutely dreadful to work with. From the minute we signed our listing agreement over two months ago we have consistently been experiencing great mistreatment, deplorable and unethical customer service, conducted with total unprofessionalism. They seem to have their own agendas, as we have never been treated with any respect or felt heard or valued as a client. They have refused or ignored all of our simple requests, including being added to MLS alerts for showing requests, and feel like we have been kept in the complete dark, with them seemingly telling us only what they wanted us to know. We have not felt seen or heard at any stage of this nightmare and they have dodged and deflected our questions and concerns at every turn. They have not responded to us in a timely manor and they do not keep their word when they say they will do things. Our listing is still lacking in specifics and riddled with incorrect and misleading information after two months! They continue to leave it uncorrected and have done nothing apart from posting our property to the MLS and their website to market it - they didnt even offer us a lock box but had 4 keys made, or put up a for sale street sign. We cant understand their erratic and nonchalant behavior as the market is hungry for properties while the area is lacking them and they currently have very few listings and sales. Their website has their recent stats - check them out! Theyve even had to close one of their offices (Lake Placid) last month. We are utterly baffled as to why they would treat my 86-year-old mother and I in this deplorable fashion. Regardless of our listing being incomplete and incorrect, we had over a thousand views and a hundred saves on MLS and no showings. We have asked several times to be released from the listing agreement in the last few weeks but have been denied every time, without any apology or effort to make things right with us. After our most recent demand to be released, eerily all of a sudden requests for showings started to miraculously come in, meanwhile we received none of the notifications ourselves and were only notified via email from PJ Whitbeck. We have refused any showings because we do not want them to have anything to do with selling our property and have officially fired them this week, though they have not released us from our agreement or responded in any way as of posting this. We have made multiple complaints and appeals to Coldwell Banker National to help us and they are seemingly unable (or unwilling) to resolve complaints for franchisees. This is deeply upsetting on top of everything else as we initially chose this realtor because they were affiliated with Coldwell Banker and felt we could trust them! Im upset I had to even give one star to post!! Be wise and stay as far away from this agency as you can!!
Aug 5th, 2023

Jul 5th, 2023

May 3rd, 2023

If I could give Mr. Whitbeck a zero rating, I would. I would never recommend renting an apartment from him, even though the apartments are very affordable. He does not make repairs and rarely cashes rent on time. He frequently ignores calls and texts, and is frankly a headache to deal with. On a personal level he is unprofessional, at times rude, and condescending. AVOID at all costs. I have since moved out and I have been looking for a house. Based on our tenant/landlord relationship, I would not hire him to be my realtor if he was the last one on earth.
Aug 2nd, 2022