Bath Fitter

Took time to help out with different stuff with upgrade
Feb 14th, 2024

I've call for service 5x on shower doors Not received a service from them Disappointed After playing phone tag. I've left this review and within 15 minutes Erin the manager called was extremely rude. We went back and forth and then she stated my bathfitter warranty was not in service anymore. I've recorded our conversation while we were talking and I'm saving it. I will post it for anyone interested in how this was handled
Jan 19th, 2024

Logan came out to replace the drain on our 8 year old Bath Fitter tub enclosure. He was entirely professional and capable and fixed our issue with expert results. Nice to know that this company stands behind its products. Thanks Logan!! And did I mention there was no charge?
Oct 13th, 2023

The biggest mistake I made in my life is to waste $5500. Water just keeps going between the liner and the tub. There is a two side tape under the liner to keep it in place it then creates and edge on the liner which cause it to CRACK. I keep calling asking about a replacement they are sending technician to silicone the Crack. The last person came he took pictures saying I'll hear back in 1week when the liner would be replaced weeks went by no one called. I called back because the silicone is now gone the Crack open bigger than what it was. Finding out about my replacement. I was told they have no records stating a replacement order. Now requesting yet again for pictures and the cleaning products I'm using. PLEASE DON'T SPEND YOUR HARD EARN DOLLARS FOR AN INFERIOR PRODUCT WITH A SERVICE THAT DOESN'T STAND BEHIND THEIR LIFETIME WARRANTY. IM GIVING THEM FEW MORE DAYS AS THEY SCHEDULED ANOTHER SERVICE VISIT. THIS IS WORST THAN CABLE SERVICE
Oct 11th, 2023

When Bath Fitter of Newburgh installed my new shower back in August/ September of 2022, they damaged the floor and walls of my bathroom and refused to repair the damage. They blame it on the fact that it's an older house (1970s), and specify in their contract (which my husband signed - I didn't) that they are not responsible. I maintain that it's a bad provision to put in a contract, and that if they want to maintain good faith with customers they should repair it. They also lied to me, telling me that someone was here the day after installation to inspect the job. NO ONE was here the day after to inspect the job. While I am happy with my new shower, I still believe that Bath Fitter of Newburgh should repair the damages.
Jan 3rd, 2023