CIBTvisas New York

May 1st, 2024

No issues but I do have to point out the prices on their website were not the same what I paid. Regardless, I got my passport in 1 business day and that was enough for me to give 5 stars. I had a renewal and needed a name change asap. They got it done the same week i called. had zero issues with their customer service either.
Apr 9th, 2024

Wish there were a no start option. CIBT is a horrible service. I signed up for Premium service five days ago and am still waiting for basic instructions to be sent. My assigned consultant said they would follow up with me two days ago and I have yet to hear from them. Avoid CIBT at all cost.
Dec 12th, 2023

This company needs to be investigated. Their service is a $ grab. I still waiting for my Visas. I had to dispute charges with my bank. the BBB gives them a F rating. The cruise lines need to stop sending their travelers to Visa Central web site for Visas and passports.
Dec 9th, 2023

I will try the "SUBLIMINAL" approach in the hopes that whoever reads this it will stick in their minds and not do business with them. The company is: CIBT, CIBT, CIBT, CIBT, ETC. They are the absolute worst company to do business with, and, how American Express works with them is a big questions well. Their business practices and lack of communication should be reviewed by every company who recommends them. If not, their business will eventually be harmed as well. After submitting what we thought was a paid in full pay't. with an invoice stating such they started submitting additional invoices. I tried calling CIBT four (4) times always being told that someone will contact me within 24 to 48 hours. I NEVER HEARD FROM ANYONE! Wanting to resolve this with them, but, not getting anywhere I decided to get American Express involved where payment was being made. They contacted CIBT, and had not heard from them after weeks. Amex decided to credit my account, however, after a few weeks they decided to charge me back after they indicated they had heard from CIBT. After weeks of submitting documents AMEX then placed a phone call to me to discuss the issue. They left a certain phone number and ext. to return their call being I was not in. A few hours later I returned the call only having to leave a message. The following day I called again, and the day after that, and the day after that. I NEVER RECEIVED A RETURNED PHONE CALL, this after four (4)attempts. Well, the next step was the office of the CEO of AMEX. I decided to send a letter rather than an email (for in some situations a letter gets better attention). and, that it did, for within 25 mins. of my letter being received, I get a phone call from a Bridget Garwood, Assistant in the executive offices. After a few weeks of getting nowhere with Ms. Garwood, with CIBT being devious, nefarious and hiding behind paper work and documents I decided after spending months on this to bite the bullet and end it by paying what they considered properly due them. A position I never take! Ms Garwood ofAmex. suggested that I attempt to call them again to try and resolve it with them for they (AMEX) are not in a position to do this. Well after four (4)attempts trying to reach them before, with never hearing from them, I was not going to start that process all over again. Further, Ms. Garwood indicated she would be sending me an email by Dec. 15 outlining their decisions. GUESS WHAT: I never her from her. After, reading all these poor reviews CiBT I guess I am not alone. AJM
Dec 21st, 2023