Rejuvenation

Mar 7th, 2024

Worse in-store costumer service. First, they are lazy to check for in-store availability of items and feel bothered when you ask whether gou have su h item in stock. Second, when you purchase they fail to check the item in the box is the item you actually paid for. You go home to find out you didnt get what ypu paid for and call the store. They say they will call you back but never do until you call them three days in a row. When they finally call you back they give you the option to pay full price for the item and have no clue the item is on sale - at the store or online. You have to teach them math and then you have to repeat your email and address 20 times. They either need hearing aids or need to learn how to spell. At the end I had to put the order online in less than a minute and pay the price of the item and shipping despite being an even exchange, all because an associate mistake. A very frustrated costumer.
Feb 29th, 2024

Its by far the worst customer service experience with any company, ever! I ordered a king bed and a queen bed in July 2023. As of today, I still only have a king bed frame without slats - my mattress sitting on temporary frames I ordered from Amazon. The first three scheduled delivery were cancelled the day before the confirmed schedule via a text, no explanation. William Sonoma claims it will only delivery when everything is ready for the entire order. However, the next three showed up with random piece of my order, one with only the king bed frame, no queen bed; one with only the queen bed, no king bed. I called customer service many times, I filed a complaint on the customer service portal of the company website. The only response i ever got was when I posted on William Sonomas instagram and someone PM me please send your order number and someone will contact you. No one! I have talked to 7-8 customer service representatives. Each one had different information about what happened to my order and said whatever I was told by the previous representative was wrong. After I insisted on speaking to a supervisor, Lisa Hoops assured me that she would be personally monitoring my order and giving me updates. But Ms Hoops has since being MIA, not responding to my emails or phone calls. After the last attempted delivery on January 6 of another incomplete order, a customer service agent filed an official claim for me and assured me that someone will contact me within 24 hours. Its been two weeks - no contact and no reply to my inquiry! Its unbelievable the level of lack of services and lack of responsibility since July 2023! Its the worst company among many I have made purchases. I will continue to post this everywhere until someone from William Sonoma, the parent company of Rejuvenation addresses my order properly
Jan 27th, 2024

After spending over 10,000 on lights from rejuvenation I can say dont buy from here. It was my biggest regret. The lights kept having issues with cracks or defects and when you exchange because the fault is on them they dont honor the price you got on it and if they do you have to go through so much trouble calling so many people. Customer service in the store and online is the worst.
Jan 22nd, 2024

Very bad experience. Placed order online over a month ago, and the customer service was not responsive after multiple calls. My card was charged immediately after order placed. After over a month they call and say the order cannot be fulfilled and they canceled the order. Will not do business with them anymore.
Jan 9th, 2024