About Staypineapple, An Artful Hotel, Midtown New York
Staypineapple, An Artful Hotel, Midtown New York is located at 337 W 36th St. in New York, New York 10018. Staypineapple, An Artful Hotel, Midtown New York can be contacted via phone at 866-866-7977 for pricing, hours and directions.
Contact Info
866-866-7977
Questions & Answers
Q What is the phone number for Staypineapple, An Artful Hotel, Midtown New York?
A The phone number for Staypineapple, An Artful Hotel, Midtown New York is: 866-866-7977.
Q Where is Staypineapple, An Artful Hotel, Midtown New York located?
A Staypineapple, An Artful Hotel, Midtown New York is located at 337 W 36th St., New York, NY 10018
Q What is the internet address for Staypineapple, An Artful Hotel, Midtown New York?
A The website (URL) for Staypineapple, An Artful Hotel, Midtown New York is: https://www.staypineapple.com/midtown-new-york?utm_source=google&utm_medium=organic&utm_campaign=GMB&utm_term=spny
Q How is Staypineapple, An Artful Hotel, Midtown New York rated?
A Staypineapple, An Artful Hotel, Midtown New York has a 4.6 Star Rating from 870 reviewers.
Ratings and Reviews Staypineapple, An Artful Hotel, Midtown New York
Great place for the price! A lot of hidden amenities. Great location.
Business Response on GoogleApr 9th, 2024
Hi Elaine,We're delighted to hear that you found great value in your stay with us at Staypineapple and enjoyed our hidden amenities! We take pride in offering a variety of features to enhance the experience for our guests.Thank you for highlighting our great location as well. We're thrilled it contributed positively to your visit.We hope to see you again soon for another wonderful stay.Yours in service,Andrew BrownGeneral Manager
Paul Sottosanti on Google
very disappointed in our stay at this hotel based on the ratings both on here and on various travel sites, especially given that the room was almost $400 a night after fees. first, after arriving exhausted from a red eye flight they charged us an extra $40 for early check in, which begs the question of what they would've done if we didn't pay it - just let the room sit empty while we tried not to fall asleep on the lobby couch?
next, the "Celebrity King" room was absolutely tiny and not laid out well to use what little space there was. I knew it would be small but actually staying in it made the name feel extra patronizing.
other issues:
- the "everything button" assistant device was broken so the front desk staff had to give out their cellphone number
- the elevator broke during our stay (with our room being on the 19th floor)
- I called beforehand and asked if they'd have umbrellas to loan out, they said yes and then were out of umbrellas during our entire stay
- no hairdryer in the room
the one upside was that the location was terrific and made walking around Manhattan and taking the metro very easy. if you get a good deal on this place (say, under $200 a night) I'd say it's worth the downsides but for the price I really wish I'd picked a different hotel.
Business Response on GoogleApr 9th, 2024
Hi Paul,Please accept our sincere apologies for the disappointment you experienced during your stay. Your feedback is incredibly important to us, and it's clear we did not meet the exceptional standards we strive for, especially concerning the room cost.We sold out the night before and the checkout is at noon so we didn't have rooms just sitting waiting. We did grant and approve your requested early check in request for the amount. This has us prioritize and expedite the cleaning of your room to check in by noon. All our rooms do have hair dryers and they are located under the sink in a hair dryer bag and we always have more for guests who need more than one. I apologize for the malfunctioning assistance device, the broken elevator, and the lack of available umbrellas. We understand how these issues, combined, could significantly impact your stay.We are taking immediate steps to ensure our amenity stock and maintenance procedures are reviewed and improved to prevent such occurrences for future guests.While we're glad you found our location to be convenient, we recognize that it doesn't offset your overall experience. We would welcome the opportunity to discuss this with you personally and hope to provide you with a more positive experience should you choose to stay with us again.Again, we are sorry, and we appreciate your candid review.Warm regards,Andrew BrownGeneral Manager
Danny Ly on Google
Business Response on GoogleApr 6th, 2024
Hi Danny, We're incredibly grateful for your top rating! It's rewarding to know that we've provided you with a five-star experience at Staypineapple. We strive to make every guest's stay exceptional, and it's wonderful to see that we've succeeded with yours. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon.Best,Andrew BrownGeneral Manager
M P on Google
Business Response on GoogleApr 5th, 2024
Hi MP,We're incredibly grateful for your top rating! It's rewarding to know that we've provided you with a five-star experience at Staypineapple. We strive to make every guest's stay exceptional, and it's wonderful to see that we've succeeded with yours. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon.Best,Andrew BrownGeneral Manager
Gina Woods on Google
We were thrilled with the location and the service by the front desk was sublime! Theres only one but! The rooms were TINY! Like sooo tiny! I wanna say theyre like 10 feet by 12 feet. Whew! But rooms were super clean and the bed was comfy. My bedroom at home is 4 times the size of this one so Im a bit spoiled but really if I were alone, Id stay here again or book a conjoining room for my daughter. Cant stay in this room with anyone else again! Location is PERFECTION! Way to go, Staypineapple!
Business Response on GoogleApr 5th, 2024
Hi Gina,We're thrilled to hear that the location of Staypineapple was ideal for you and that the service provided by our front desk team was sublime! We always aim to make our guests feel welcome and well-cared for, so your praise means a lot to us.We understand your surprise at the size of the rooms and apologize for any discomfort this may have caused. We're glad, however, that the cleanliness and comfort of the bed were up to your standards.It's great to know that you would consider us again for a solo trip or possibly book adjoining rooms for extra space when traveling with others. We truly value your feedback, and we're delighted that the overall experience was positive thanks to our perfect location.Thank you for your candid review and for recognizing Staypineapple. We look forward to welcoming you back in the future, providing you with accommodations that best suit your needs.Warm regards,Andrew BrownGeneral Manager
