Crosby Street Hotel

Apr 7th, 2024

Today, I visited the hotel for a crucial meeting with my client, intending to discuss design ideas for his new space, inspired by the hotels style. However, my experience was marred by unwelcoming interactions with the staff. When I attempted to charge my laptop at the restaurant, I was abruptly informed that it wasnt allowed. Relocating to the library for a charge, I was promptly escorted out by the assistant beverage manager, Shelly, who insisted that only hotel guests were permitted there. This lack of flexibility and accommodation made me feel unwelcome. Despite understanding the necessity of rules, the abruptness of the staffs response and their failure to offer alternatives left a negative impression. As someone who has frequented 5-star hotels globally, I am disappointed by the snobbish and dismissive treatment I received. Its disheartening to see a hotel prioritize current guests over potential future ones, neglecting the fundamental principles of good customer service. Unfortunately, I cannot recommend this hotel based on my experience.
Apr 4th, 2024

Apr 1st, 2024

Mar 30th, 2024

Their customer service is second to none
Mar 30th, 2024