Ligne Roset New York

I love many of the designs and that it is made in France. However, I cant bring myself to buy anything else from here of value because of poor attention to detail, quality control and damage. Our console table arrived with a leg not fully painted/polished which was a quality control issue. Then the art we ordered was chipped even though it was shipped in a very well padded box (quality control). They also have tremendous difficulty figuring out how to ship items. One associate wanted freight shipping charges for a 5lb small box saying they would want it damaged by regular shipping. I cant recommend buying anything from Lignet-Roset, and if you do, it is good to accept that damage and poor QC are part of the deal.
Oct 15th, 2023

My experience with Flora was excellent for start to finish! She has unbelievable customer service skills and follow up. My purchase was a custom order and she kept me updated throughout the process and when there was a hiccup which was out of my control she happily helped out and rectified the problem. Flora is an asset to the Line Roset store and I would recommend asking for her when doing business with Ligne Roset.
Jan 17th, 2023

Jan 16th, 2023

Poor customer service, ordered media cabinet, 2 ottomans and a coffee table last August. Some of the items were to be delivered today while the media cabinet is delayed. One of the ottomans was missing after all that wait. Product has great design and quality but not worth the hassle.
Oct 24th, 2022

Lousy customer service. I was told delivery would be in 2 weeks. No call was forthcoming on delivery date. Despite calling every day to check on status and being told Id receive a call... nothing. To date.
Mar 5th, 2022