Elephant in a Box

Paula J Ray Kenneth or Rosemarie Ridenti _{on Google}

Oct 24th, 2021

Absolutely not.
I ordered a sofa on Tax Free Weekend. It was 15 percent off.
It was shipped late: they lied about the time, claiming I had to be home to get it. That the box was 81 lbs. They gave me 25% back, but upon getting the severely beat up box in transit, the rivets are broken, the couch was ripped, it wasnt easy to put together and kept collapsing, and now they want me to return the whole thing and figure how to do this. They are supposed to send a return label and they have not. Now I have a broken couch, and out 600 plus dollars.
The price is also lower than tax free weekend, minus the other discount I got.
What are they going to do with this broken couch when I send it back? Its missing parts and broken. To upset the customer more? It needs to be dragged right out to the curb. It has a rotten smell, we thought it was mold. The smell is taking over my living room.
Like others said, they drag out the 30 days and then you are stuck with it. Ive complained to the BBB, the FTC, and disputed it with the bank. No way am I going to be scammed. If you call the phone number its never in service. I wish these companies would stop with the gimmiky nonsense and give people quality. Many companies are preying on people during the Covid crisis. This is one of them.

Dana Merk-Wynne _{on Google}

Jun 1st, 2021

Absolutely incredible customer service. We didn't end up keeping our couch because of the size but HIGHLY recommend trying Elephant in a Box and we've already recommended it to all of our friends. Amazing company.

Fady Zachary _{on Google}

May 15th, 2021

Impressive quality and mobility. I also like very much the modern style. Ordering and delivery processes are smooth. Follow up by customer support with real care for customer satisfaction. Highly recommended

Bianca Martinelli _{on Google}

May 6th, 2021

Elephant in a box has the perfect combination of comfort, ease of assembly and price. I was also impressed with their results-driven and quick response to some of my inquiries. Definitely a customer-focused company and Id highly recommend it