Pearl Dental NYC

The best dental experience Ive ever had.
Dec 22nd, 2023

Sep 28th, 2023

It's quite unusual to say that going to the dentist is a pleasure, but with Dr. Tatiana Perlroth, it's always the case. The hygienist, Angie, also did an incredible job, making the entire process smooth and easy. The new space is the cherry on top. Highly recommended!
Sep 9th, 2023

Excellence on every level ! Highly recommend this practice and Dr. Makinde! All of the staff are incredibly professional, kind and thorough. Dr. Makinde did a crown on my canine tooth and it looks absolutely perfect and feels great. The procedure was done in one day with care and extra attention to detail. I truly could not be more grateful for the entire experience and the end result. If you have major dental work to get done, go see Dr Makinde !
Sep 3rd, 2023

When I initially visited Pearl Dental NYC for an AirFlow polishing, my experience was far from what I had hoped for. I encountered issues with the service, including the staffs unfamiliarity with the AirFlow technology, which resulted in an uncomfortable visit. Additionally, there were unexpected billing issues that added to my dissatisfaction. However, I believe in giving credit where its due. After posting my initial review, the management at Pearl Dental NYC, particularly Tatyana Pavlova, the office manager, reached out to me. They were genuinely concerned about my experience and took immediate action to address the issues I had raised. They offered a sincere apology and provided a comprehensive explanation for the missteps during my visit, including the billing confusion. To rectify the situation, they processed a refund for the out-of-pocket expenses I incurred and extended an invitation for a complimentary follow-up appointment with Dr. Tatiana Perlroth. I accepted their offer and am delighted to report that my latest visit was exemplary. Dr. Perlroth and her team went above and beyond to ensure my comfort and satisfaction, providing an experience that truly made me feel valued. The attention to detail, professionalism, and care I received were outstanding, leading me to reconsider my stance on the practice. In light of their proactive approach to customer service and their commitment to making things right, I feel its only fair to update my review. Pearl Dental NYC has demonstrated that they value patient feedback and are dedicated to continuous improvement. My recent experience with them has been a testament to their high standards of care and their willingness to go the extra mile for their patients. I appreciate the steps Pearl Dental NYC has taken to address my concerns and am happy to recommend their services based on how they handled this situation. Its reassuring to know that there are businesses willing to listen and make amends, ensuring their patients satisfaction and loyalty. Thank you, Pearl Dental NYC, for turning my experience around. I look forward to continuing my dental care with you.
Feb 27th, 2024