Prohealth Care Associates

Horrible experience with their staff. I got to my appointment at 9:10 am and at 10:50 am they called me in. Dr. Appelbaum is a great Neurologist but unfortunately staff is not. Tec that had to do my test was walking around and talking with other staff members and when I complained they decided to help me. Hopefully Dr can replace some of the staff members for a better customer service experience.
Jul 9th, 2020

ONE STAR IS A GIFT!!! THE MOST UNPROFESSIONAL, RUDEST, INCONSIDERATE STAFF I HAVE EVER DEALT WITH. AFTER 1 HOUR OF DEALING WITH THEM, I TOOK MY DISABLED MOTHER HOME WITH HER MEDICAL RECORDS. RUN, DON'T WALK AWAY
Jul 9th, 2020

Jun 4th, 2020

The only reason I am give two stars is because of the appearance of the office is clean and neat since they remodeled and moved location. Today I had a EEG scheduled at 9am I was told to sleep deprive myself for the exam. They charge you $25 if you are late for the appointment and you will be rescheduled. I am always on time for my appointments and arrived 15 minutes early only to be told that my appointment had been scheduled and they “left a message” they looked at my account and realized I was never called and apologized, however I have barely gotten any sleep, had to miss half a day at work, and they can’t schedule another appointment for 2 weeks. I find this extremely unprofessional and not to standards of a medical office. I don’t mind waiting long amounts of time for a doctor to see me, I don’t mind them calling to reschedule appointments, but to not call, waste my time, and to deprive me of sleep for no reason is not okay. I will be looking for a new neurologist office that is more professional.
Jul 17th, 2019

Oct 6th, 2018