Rick's Auto Repair Inc

John Ford _{on Google}

Mar 19th, 2024

Timely tow when needed assistance, very friendly

Ted Garcia _{on Google}

Mar 3rd, 2024

My car battery completely died today and I got amazing service at Ricks! From the quick tow to the shop to the friendly service on the phone and at the front desk to the quick service, everything was smooth and easy and I was back on the road in no time. Im from out of the area but if I lived near Middletown I would absolutely use Ricks as my mechanic. I highly recommend them to anyone!

Amanda G _{on Google}

Feb 11th, 2024

Ricks has been an established and well known automachenic and towing business in the middletown, ny area for over 20 years. My experience as always been professional, courteous, and pleasant until yesterday! My elderly mother was in an accident and her vehicle was towed to this location on Montgomery St. The receptionist/owners wife Michelle was nothing but Rude, inconsiderate, and lacked the basic competency to handle a business! Prohibiting My mother from accessing the contents of her car such as the insurance card, registration to show proof of ownership, and requesting a copy of her title to process the release of her car to the body shop are just a few of the unnecessary demands and actions taken by this establishment. Thankfully I was able to have her car moved within a few hours! This car was not a crime scene nor is my mother a criminal. Accidents are scary especially for someone who never has even had a Ticket in 50 years of driving! I recommend when quoting a Law and attempting to enforcing it know which Law you are referring to! Also compassion and patience goes a long way! This review could have went different. Hopefully it impacts change and the OWNERS not the corporation evaluate who interacts with the PAYing customers to keep their business thriving!

William I'll will _{on Google}

Feb 5th, 2024

They held my personal belongings in my car when it was not abandoned they are looking at a law sue and the shelter things like pictures of my daughter id ss card and high prices I'm just a poor kid

Anthony Catizone _{on Google}

Dec 21st, 2023

Wife heard squeeling noise when making a left turn...She had brakes done a few months ago at a different shop. Rick's said the rotors should have been changed also (that is what they usually do). Rick's said no need to do right away, everything is safe but come back in 6 months to check again. COST $0.00. Who does that?