Effective Coverage

I have no idea who these people are or how they got involved with my lease agreement. I have coverage but they're still trying to put a $15 charge on to my rent. It's as if they're trying to force people to pay them for absolutely nothing.
May 30th, 2023

Tried to create a policy with them, only to get sent to an error page. "No problem", I think to myself; their own website says "7 Days a Week", I can just call someone to get it set up. Well guess who didn't pick up when I called on a Sunday! Someone must have forgotten basic math.
Feb 26th, 2023

I am a leasing professional at an apartment community, and Maria Roberts took so much time and attention with our some of our residents! She even did a three-way call with me and them to make sure our residents had all the necessary requirements on their insurance policy and that nothing had changed (which it did, so her call was very beneficial). She really went above and beyond for them, and she was very pleasant to interact with. It is very rare that you find someone with this level of care and customer support!
Sep 30th, 2022

Aug 2nd, 2022

We rent through Progress. I am on the lease with my husband, and I've always gotten rental insurance on any home we've lived in with my name listed 1st and my husband 2nd. When we moved into out home EC immediately approved the rental insurance we have through email when I sent it in. All of a sudden halfway through our first month here they started sending my husband emails saying he needed coverage. I've sent emails through his email, uploaded the document via their website and I've gotten ZERO response. I was forced to pay a $15 fee this month because of their unresponsiveness and a $35 fee for processing and immediate payment on rent when I saw that I was either going to be forced to pay the fee or receive a late fee trying to wait for them to get it together. I'm so frustrated because if our coverage was approved it should appear in your system that the address is covered, instead it seems like a cash grab. We are both on the same lease, coverage was approved but them you only emailed my husband about missing coverage?
Jan 1st, 2022