M&T Bank

Im doing business with M&T for many year. Work with Tandra when she was manger great personality. Then Deepak he was taking care of things for us but this new manager Ramzi Yaghi hang up phone us and we couldnt meet at bank because he is not there. Bank couldnt help now we have only options move our business to NBT or KeyBank both great. They taking care of our accounts since 2015 great experience. Wish M&T could improve too.
Jan 27th, 2024

How can a bank hold my disability retirement backpay for investigating purposes when I need to withdraw to buy a car. I planned this out days in advance so they would be ready. Its not a lot of money. Would be nice to see management be proactive for once. This is why I keep an account to transfer only, I cant bank with them because I had the same problem when I had my account with them. Now Im closing it and finding another bank who will work with the customer. Bank is the worst Ive seen in a very long time!
Jan 6th, 2024

I came inside the bank because the automated system did not accept a check with large amount . No other customer in the bank and 2 bank clerks that did not want to avail themselves .( they were counting bills) Also usually rude . The only officer who is competent and professional is Ramsey but he has no assistance from his staff .
Dec 25th, 2023

Deeply dishonest staff. Tim Murphy drove my wife into a suicidal state through his negligence while handling our loan application, filling a complaint with the bank led to nowhere.
Nov 25th, 2023

Provided some of the worst customer service I've ever heard of when my mother tried to close a credit account for my deceased father. They sent an unsolicited credit card to her residence, and at first told her she would need to travel to BUFFALO to close it. Eventually sent her to this branch, where they insisted they needed more documentation than the death certificate to close the account. Claimed to need a legal document giving her power of attorney. No such document exists, she is his widow and handled his affairs by default. Take your business to literally any other bank that exists in the capital region.
Mar 8th, 2023