Hoselton Chevrolet Service

To expensive for labor
Oct 25th, 2023

Sep 23rd, 2023

Context - I am a woman: When I called to make an appointment for my truck to be serviced, I spoke with Tony in the service dept. I stated that I have been working 60-70 hours a week and just need basic things done that I dont have time for myself due to my work schedule. I was immediately questioned as to why my husband wasnt handling it, and then I stated that I am the one that works in our vehicles and always have been. Then it was taken one step further as I was stating what I needed to be done to our truck , he informed me of all the ways that I could Mess it up myself by doing it myself, again, I have told him several times that I am experienced and have serviced all of our vehicles and am qualified to do so but unable to due to my hours at work. During this he cut me off and started to yell and talk down to another woman who was physically there in the service dept , while I was listening to the conversation over the phone.still at this point, I just needed to have our truck serviced so I gritted my teeth and asked if I could just make an appointment, and how much it would run me. After a deep sigh from his end he told me the service amount, and followed it up by Im sure if youre saying your more than qualified you could do it cheaper , but I understand Id like a train professional to do it . After that I just hung up. This is not the first time Ive had this type of experience with this person specifically at the service dept. but this was the straw that broke the camels back. I called a more local Chevy dealer in the Victor area. Spoke with an AMAZING man in the service dept, and a technician. And they both apologized to me for having this experience, and Im general for the fact that women get spoken to and treated like this daily when it comes to anything automotive. They offered to not only service my vehicle, but offered a discount. Along with he spoke to me about other locations/ auto stores and service departments that would not take 25 mins to argue and mansplain things to me that I already knew and treat me like Im stupid. I would love to go back to the used car/ new car dealer at Hoselton. But men please dont let your women in your life especially , deal with this service dept. 25 frustrating minutes Ill never get back.
Jun 26th, 2023

new review....May 3, 2023...went for another oil change and NYS inspection...i dealt with Austin Castre at service desk...he was very professional, treated me great, we had some laughs and he made me feel great as a repeat customer as Paul and Dawn always do...kudos to the service team...(old review)...Today I had my oil changed and dealt with Dawn in service....not only did she treat me like a favorite customer, but treated me as a friend...I would highly recommend Hoselton for any service work needed as I have for years :) Service: Oil change
Apr 16th, 2023

Dec 25th, 2022