Hours

Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 7:00 PM
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM

Chamber Rating

Verified Member
4.2 - (1479 reviews)
787
374
185
73
60
Read Our 1479 Reviews

Chamber Rating

Verified Member
4.2 - (1479 reviews)
787
374
185
73
60
  • Jay F


    Apr 2nd, 2024

  • Blake Lemoi

    JCPenney has built its reputation on a solid foundation of exceptional customer service, setting the standard for retail excellence for decades. As a longtime patron of JCPenney, I have consistently experienced firsthand the unparalleled level of care and attention provided by their dedicated team. From the moment you step foot into a JCPenney store, you're greeted with warmth and professionalism by knowledgeable staff members who are eager to assist you. Whether you're browsing for clothing, home goods, or beauty products, the staff at JCPenney are always ready to go above and beyond to ensure that your shopping experience is nothing short of exceptional. What truly sets JCPenney apart is its unwavering commitment to customer satisfaction. If ever an issue arises, whether it's a sizing concern or a product defect, JCPenney's customer service team handles it swiftly and with the utmost care, ensuring that customers leave feeling valued and heard. Furthermore, JCPenney's dedication to inclusivity and diversity is evident in its diverse range of products and sizes, catering to customers of all shapes, sizes, and backgrounds. This commitment to accessibility and inclusivity further reinforces JCPenney's status as a beacon of customer service excellence in the retail industry. In a world where customer service can often feel like an afterthought, JCPenney stands out as a shining example of what true dedication to the customer looks like. With its friendly staff, swift resolution of issues, and commitment to inclusivity, JCPenney continues to set the bar high for customer service standards in the retail landscape. Oh wait I thought it was 1980 again
    Mar 28th, 2024

  • glenn hydock


    Mar 25th, 2024

  • ' Shy


    Mar 23rd, 2024

  • Jakalyn Robinson


    Mar 21st, 2024

Read Our 1479 Reviews

About
JCPenney

JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve provided customers with unparalleled style, quality & value. Browse our variety of kids’, men’s, and women’s apparel, as well as footwear, jewelry, accessories, & more with free shipping and curbside pickup available. Explore our new beauty concept, JCPenney Beauty, for skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. Visit our JCPenney Department Store in Cheektowaga, NY to discover a wide range of national brands such as Adidas and Levi's along with our private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, & more.

Contact Info

Vidoes

Payment Methods

  • AMERICANEXPRESS
  • CHECK
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for JCPenney?

A The phone number for JCPenney is: (716) 681-5100.


Q Where is JCPenney located?

A JCPenney is located at 3 Walden Galleria Dr, Cheektowaga, New York 14225


Q What is the internet address for JCPenney?

A The website (URL) for JCPenney is: https://www.jcpenney.com/locations/ny/cheektowaga/clothing-stores-cheektowaga-ny-2364.html


Q How big is JCPenney?

A JCPenney employs approximately 20+ people.


Q What days are JCPenney open?

A JCPenney is open:
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM


Q How is JCPenney rated?

A JCPenney has a 4.2 Star Rating from 1479 reviewers.

Ratings and Reviews
JCPenney

Overall Rating

Overall Rating
( 1479 Reviews )
787
374
185
73
60
Write a Review

Jay F on Google

image

Business Response on Google Apr 3rd, 2024
Thank you for your honesty. We appreciate the three stars but want all our customers to have a five-star experience every time Jay! Please feel free to give our Customer Care a call at 1800.322.1189 or message us on Twitter/Facebook and give us tips on how we can improve your shopping trip. Thank you for being a valued JCP customer and don't forget to browse our Spring Flash deals online and in-store. Shop more & Save with JCPenney!

Blake Lemoi on Google

image JCPenney has built its reputation on a solid foundation of exceptional customer service, setting the standard for retail excellence for decades. As a longtime patron of JCPenney, I have consistently experienced firsthand the unparalleled level of care and attention provided by their dedicated team.
From the moment you step foot into a JCPenney store, you're greeted with warmth and professionalism by knowledgeable staff members who are eager to assist you. Whether you're browsing for clothing, home goods, or beauty products, the staff at JCPenney are always ready to go above and beyond to ensure that your shopping experience is nothing short of exceptional.
What truly sets JCPenney apart is its unwavering commitment to customer satisfaction. If ever an issue arises, whether it's a sizing concern or a product defect, JCPenney's customer service team handles it swiftly and with the utmost care, ensuring that customers leave feeling valued and heard.
Furthermore, JCPenney's dedication to inclusivity and diversity is evident in its diverse range of products and sizes, catering to customers of all shapes, sizes, and backgrounds. This commitment to accessibility and inclusivity further reinforces JCPenney's status as a beacon of customer service excellence in the retail industry.
In a world where customer service can often feel like an afterthought, JCPenney stands out as a shining example of what true dedication to the customer looks like. With its friendly staff, swift resolution of issues, and commitment to inclusivity, JCPenney continues to set the bar high for customer service standards in the retail landscape.
Oh wait I thought it was 1980 again

Business Response on Google Mar 26th, 2024
A nice store with a clean store environment and friendly staff is always good to hear, Blake! We are so glad you had an absolutely five-star shopping trip at this location. We hope you were able to purchase something totally awesome and truly enjoy our valued JCP customers and want them to experience everything JCPenney has to offer. After all, you're the reason we've been here for over 100 years! 📢 💯 ✨We hope to see you again soon and have a great weekend!

glenn hydock on Google

image

Business Response on Google Mar 25th, 2024
Hello Glenn. Thank you for the 5-star review. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!

' Shy on Google

image

Business Response on Google Mar 21st, 2024
Hi 'Shy, thank you for giving us an excellent rating. We'll continue to do our best and truly look forward to seeing you again soon!

Jakalyn Robinson on Google

image

Business Response on Google Mar 25th, 2024
Hello Jakalyn, Thank you for the 3-star review. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. Thank you for being a valued JCPenney customer.

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Overall Rating

Overall Rating
( 1479 Reviews )
787
374
185
73
60

Write a Review

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