GameStop

Mar 25th, 2024

**THIS IS THE ONLY (EVERYBODY HATES CHRIS) REVIEW YOU NEED TO READ FOR 2024 & BEYOND** Let me just first say that i am a former employee of GS (another location - from 2023-2024) & the store mgr, Chris, for this store & Knickerbocker ave (he has both stores) is the most unapproachable human being & there are many other GS employees (like my prior supervisor) who feel the same way about him. I went in to return a preowned game that i received in the mail & was immediately told that they go based of the purchase date - not delivery date. He then pretended to call his district mgr (there was no background noise - so i know he was lying) asking him the same question. Afterwards, i told him that he was wrong because i use to work for GS & i also spoke to customer service - they go based off the delivery date. He then snapped & said "ok, you can leave my store & call customer service for this, i dont need to help you". In most cases, a customer would be pretty upset & snap back, but i kept my cool, called customer service, they said they are going to let his DM know about his performance, & assist me in the best possible way with my return (which they did ASAP). & the cherry on top, he was greeting other customers afterwards, meanwhile he wasnt even greeting anyone for the entire time i was there, he was complaining about his stores metrics & how it doesnt make sense how they are ranked ~600 (which is terrible - especially for both stores). In all honesty, BOTH - GRAHAM STORE & KNICKERBOCKER SHOULD BE AVOIDED! Even all his employees that work under him are picking up from his bad habits (which is why they are all rude & dont want to help anyone). & yes, i've been to both stores many many times - this is exactly how they treat everyone that walks in. Take my advice with the largest grain of salt & you will not ever be disappointed. If you need to buy, sell, trade, return, exchange, pick up, AVOID THESE 2 LOCATIONS - YOU'VE BEEN WARNED!
Feb 23rd, 2024

Feb 21st, 2024

Came to the store at 12 when they claim to be open waited 15min since the gates are halfway down, store still not open decided to go elsewhere
Feb 15th, 2024

Feb 14th, 2024