Clinton Hill Ace Hardware

Apr 4th, 2024

Good
Apr 2nd, 2024

I had keys made there was cut wrong went back twice third time they didnt want to cut another key for me
Mar 23rd, 2024

Best hardware store in Brooklyn!
Mar 15th, 2024

I recently had an exceptional experience at Clinton Hill Hardware store, thanks to a solutions-oriented employee who went above and beyond to address an issue that wasn't even his responsibility. After purchasing paint labeled as "distant gray," I found that it didn't meet my expectations when applied to the wall. The cashier initially informed me that nothing could be done, leaving me feeling frustrated. However, a Trinidadian gentleman with locs, who I believe was not directly involved with paint mixing, stepped in and took charge of the situation. Despite it not being his primary role, this employee demonstrated true dedication to customer satisfaction. He offered to personally mix the paint to adjust the color or even provided a tube to alter the shade. His willingness to find solutions instead of simply dismissing my concerns made all the difference. I should also add that the paint I ordered was a custom color, which I understand makes remixing a bit more complicated. Despite this, I was willing to take the risk and appreciated the employee's efforts to explore alternative solutions. This willingness to go the extra mile to accommodate a customer's needs speaks volumes about the commitment to service at Clinton Hill Hardware store. Without his intervention, I might have left the store with a negative impression. This level of service is what sets Clinton Hill Hardware store apart. It's reassuring to know that amidst the stress of construction projects, there are staff members who genuinely care about their customers' experiences. I'm immensely grateful to the Trinidadian gentleman for his assistance and commend his commitment to exceptional service. Thanks to him, I'll gladly continue to patronize Clinton Hill Hardware for all my construction needs.
Apr 3rd, 2024