NY Mattress Outlet

Shragy Schnitzler _{on Google}

May 17th, 2023

Great store! I had before few brand name mattress but got up in the morning tired and with back pain, I tried NY Mattress and the friendly customer service got me an excellent mattress, and its super!! No more tiredness and no back pain! super fast delivery, and friendly customer service! and price is way cheaper then the brand names.

Nia Plummer _{on Google}

Oct 1st, 2022

Did not even get as far as ordering the mattress. The woman on the phone maybe needs a day off or something It seems like she has NO desire to help or any customer service skills. I would have paid whatever! But THIS SERVICE IS NO GOOD. 0/5

Nancy S _{on Google}

Dec 3rd, 2021

I was very satisfied with the mattress I ordered. It arrived same day and the delivery guys were super nice.

LOURDES MENDEZ _{on Google}

Sep 25th, 2021

Not expensive matress and an okay quality.

Meg E. _{on Yelp}

May 31st, 2021

Where do I begin. They have no showroom--in fact we almost didn't find the place as a guy walked out of the warehouse and told us to come in. We had to dodge trucks and workers picking up mattresses while a guy threw some mattresses on the floor of warehouse for us to test out. There was no sales person to help us purchase or set up delivery. Told me to call to order mattress I tried out. I started calling on a Wednesday --Kept getting answer machine and leaving messages and they never called back. I finally got a real person Thursday evening and he told me to call back next day. Called dozens of times, left messages, sent emails --no response. They are closed Saturday and I needed delivery but Tuesday after Memorial Day so now I had no time to shop anywhere else. Finally got a person on Sunday. They set up delivery for Tuesday between 6-9 pm (said they wouldn't deliver in Manhattan from 9am-6pm) The delivery person called on Tuesday to say it would not get there until 9-10pm!!! They finally arrived at 10 pm --one guy brought up mattress, box spring, frame and mattress protector but did not set up frame so my daughter had to leave mattress on floor to sleep that night to be able to get to work next day. I should have known it was a mistake to do business with a place that was that difficult but I thought I was getting a quality mattress at a good price. Never again. You get what you pay for as it turns out. I really wanted to support a local business but they made it so difficult and I feel compelled to warn others of their terrible service. So disappointing. Go to Craig's --you will pay a bit more but get the service you deserve!